• Responsible for the day-to-day administration of user accounts, access, privileges and identities, including orphan accounts, service accounts, and privileged access accounts in the enterprise identity management system.• Participate in IAM projects, initiatives and audits and review access control reports to identify potential risks and performed daily monitoring of system workflows to ensure all access records are processed according to audit requirements.• Report on the progress and resolution of related issues to operations, development team, New York State agencies in addition to recording and processing incoming correspondence, documents, payments and packages.• Responded to all customer inquiries regarding tolling and administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

• Provided high-level executive assistance directly to the company’s CEO, acting as a key point of contact and gatekeeper. • Responsible for the evaluation and preparation of daily reports, conducting client based and market-based research, and in the composition, editing and classification of both inbound and outbound business correspondence on their behalf. • Oversaw the management and maintenance of office supplies, inventory upkeep of records and the organization and security of restricted company documents and files. • Effectively engage with both in-person and virtual clients, ensuring to address any questions or concerns they’ve communicated, providing all requested or required information, and maintaining professionalism when facilitating sensitive issue resolutions.

• Responsible for simultaneously monitoring, processing, posting, and maintenance of customer payments and accounts in conjunction to generating summary reports for the weekly and monthly accounts receivable transactions.• Acted as the liaison for addressing the concerns and inquiries of current staff members, business patrons and external vendors.• Maintain and update current and archived office records and other pertinent office files and documents ensuring full compliance with all mandates set forth by the state.• Effectively managed and tracked organizational resources such as staffing, inventory, and assets, facilitating informed decision-making by management regarding resource allocation.

• Utilized multiple CRM software platforms to handle high call volumes and addressed customer inquiries via phone and email communication and assisted customers with all aspects of the service/order placement process, including any billing inquiries, service appointment scheduling, and account concerns.• Served as an intermediary between the company and customers to ensure that the appropriate level of service was being delivered and issues were resolved in a timely manner.• Delivered Real-Time reporting on campaigns and utilized CRM programs to record and manage results.

• Managed internal product awareness initiatives. • Developed social media and marketing concepts for the company’s annual scholarship program.• Vetted external vendors and contractors for internal company projects and responsible for the accurate and timely processing of payments for these and any other external vendor for the marketing department. • Contributed and provided project management support to all marketing department team members on a multitude of product and service initiatives engaging effectively in the development, coordination, implementation, and delivery stages of the process.

• Supervised upgrades made to the company’s website and participated in the implementation of improvements intended to enhance overall functionality and user interface.• Provided troubleshooting and operational support for online website users.• Identified, optimized, and implemented service solutions that improved organizational productivity and customer satisfaction through direct customer engagement, peer intervention and management reports and incorporation of management feedback. • Conducted performance evaluations and upgrades to the company’s customer service management system.

• Oversaw and maintained the company’s operational services through the management of all administrative and financial responsibilities including vendor payments, monthly account reconciliations and payroll.• Responsible for the coordination and scheduling of all local and cross county company events including travel arrangements and facilitated the onboarding process of all new hires.• Conducted regular reviews of the company’s internal policies and operating procedures, ensuring staff • Conceptualized, coordinated, and proactively participated in the development, testing and implementation processes for the company’s customer service policies and operational procedures.• Prepared and published written content for publication on the company’s website.

• Created databases specific to the company’s marketing plan • Participated in customer lead generation • Conducted market research designed to identify customers within the company’s target market

• Assist in the preparation and serving of full course meals on a daily basis• Provide excellent service to clients by assisting them with all special requests

• Assisted in creation the team’s Fall 2012 Marketing and Promotional campaign • Planned, organized and executed community service and fundraising events for the team • Assisted in the creation and planning of promotional activities for the university’s women's volleyball program

• Assisted in the marketing and record keeping of the business• Designed advertising and promotional campaigns for the store• Assisted in the preparation and production of items for sale

• Provided excellent customer service• Processed sales quickly, accurately, and efficiently• Cash register operations and safeguard company assets