Experienced and dependable Customer Service Representative/Manager with 3 years’ experience. Highly organized and efficient in fast-paced multitasking environments. I have call center and chat/instant message experience. Highly skilled in performing office support duties such as providing information to the public, ,billing questions and addressing customer complaints and concerns. I also have highly advanced technical troubleshooting and customer skills via phone and chat. Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation. I also specialize in Conflict Resolution and De-escalation, Team Leadership,Account Management and Staff Development.
Murphy Virtual Solutions, Llc
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General ManagerMurphy Virtual Solutions, Llc
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ManagerMurphy Virtual Solutions Apr 2013 - PresentSupervise agents to ensure they are meeting quality, goals, also ensuring their reliability is acceptable and maintained Skilled at responding to multiple chat conversations simultaneouslyAssist customers with technical, billing and customer support via chat and phone support Handled payroll and inquiries in regards to payroll Guided agents throughout training to ensure successhandled any complaints or concerns that any agent may have Resolve customer complaints via phone, email, or mailResponsible for handling all inbound calls, email and chat concerns from customers and agents.Responsible for making sure all incident tickets are resolved in a timely manner
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Customer Service RepresentativeAsurion May 2015 - Jun 2016Nashville, Tennessee, UsRespond to telephone inquiries and online inquiries regarding television support, provided excellent customer service in billing, sales and advanced technical troubleshootingWork patiently with customers under stressful times to fully resolve all inquiries.Navigated and multi tasked throughout multiple systems at once Provide customer with a first call resolution and phenomenal experienceKeep up to date with updated systems and changes with the company -
Customer Service RepresentativeAlpine Access/Sykes Jul 2014 - May 2015Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products, order status, billing questions, technical questions and sales.Provided outstanding troubleshooting assistance on cell phones involving a variety of issues.Listen attentively to caller needs to ensure a positive customer experience.Strive for quick complaint resolution and provide a First call resolution Learned about products and services and kept up to date with changes.Work to protect customer's account against fraudulent activity
Jasmine Murphy Education Details
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Summertown High SchoolHigh School Diploma
Frequently Asked Questions about Jasmine Murphy
What company does Jasmine Murphy work for?
Jasmine Murphy works for Murphy Virtual Solutions, Llc
What is Jasmine Murphy's role at the current company?
Jasmine Murphy's current role is General Manager at Murphy Virtual Solutions, LLC.
What schools did Jasmine Murphy attend?
Jasmine Murphy attended Summertown High School.
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