As a Social Groups Concierge at Resorts World Las Vegas, I provide exceptional customer service and personalized recommendations to guests who are looking for a memorable and enjoyable experience at the resort. I apply my skills and knowledge as a licensed aesthetician to offer advice on skin care products and services, as well as to coordinate spa bookings and treatments for group reservations.I have over two years of experience as a customer service representative at U.S. Bank and Total Wine & More, where I handled various transactions, inquiries, and complaints from customers, both in person and over the phone. I have a proven track record of quickly acquiring competency in all products and transactions, while readily and positively adapting to change. I also have a passion for learning and enhancing my skills in office administration, communication, and skin exfoliation. My goal is to exceed customer expectations and deliver high-quality service at all times.