• Hire and cross train office staff to perform multiple roles• Develop and maintain community partnerships through regular outreach and communication• Collaborate with local organizations to provide employment and educational services• Resolve customer experience issues as the primary point of escalation• Observe staff interactions to document and discuss in monthly evaluation• Analyze weekly office reports and KPI's to coach staff toward goals• Coach staff on completion of case management• Coordinate with community partners to plan local job fairs

• Set annual goals for revenue, retail, memberships, and elevation sales• Responsible for the hiring of staff and onboarding• Oversee staff ongoing training including compliance and upselling of services• Build local community partnership opportunities for cross marketing• Review monthly profit and loss with location owner• Create trainings and store events on new product launches• Cultivate a positive work culture that reflected through customer experience* Dermalogica skincare product expert status

• Train new front desk staff in membership sales• Track Employee performance numbers• Sell memberships, retail, gift cards, and upgrades.

• Resposible for the success of the store annually• Track key performance measures for the store and individual employees• Manage workflow for shipments and floor designs seasonally• Maintain top credit card sales numbers• Train incoming staff on bettering customer experience through excellent customer service

• Reported directly to SVP of Global HR• Assisted the SVP in Global HR with Summer Internship Event• Secured travel bookings for upcoming events• Produced employee surveys and analyzed results• Analyzed competitors web pages to better our own