Jasmine O. Email and Phone Number

Operations Manager for the EDAM Group leading the whole FNOL/Claims department. Managing multiple front end operational claims teams, consisting of claims handlers - senior handlers - Team Managers & Deputy claims managers all reporting directly into myself for management & support. Direct involvement of the individual staff management & their development to drive performance. Encouraging the right behaviours to ensure continual improvement whilst focusing on the next steps forward in the plan for max business performance. Here i reported directly to the board of directors on the day to day management & performance of the department. Balancing staffing morale & performance whilst also considering revenue potential & minimising any loss to the business.Extreme fast paced & high profile front end dept. I understand the importance of frequent 121 management of staff, adjusting communication methods and ensuring all my team are working effectively together.Through my high challenge, High support management i achieved record levels of performance in the business, especially during critical times. Working with many different types of personalities & adjusting my leadership style to achieve the best performance from the individual, team & department. I manage the day to day running of the dept including all staffing related enquires ranging from salary, performance, behavioural management, call management, training & development, HR related issues & budget management.I understand the importance of internal & external stakeholders to the business and impact of poor performance on business income & revenue. Through my management, the dept & business have developed over the last couple of years working through changes in the industry, revenue challenges & covid. I am directly involved in the performance of the business & have been instrumental in the development of the claims conversion dept in both Manchester & Sunderland for EDAM group.

Deputy claims manager over seeing the operational claims department

Claims Team Leader managing a claims team of handlers.

Training of all new starters into the operations dept & ongoing training of existing staff within operation claims department