Jasmine Ochoa Email & Phone Number

Tempe, Arizona, United States

• Maintain confidentiality and compliance with HIPAA regulations while managing and safeguarding sensitive medical information.• Collaborate with health insurance companies, third-party entities, and patients to address inquiries and resolve issues related to medical records.• Provide updates on medical record request statuses via phone communication, ensuring excellent customer service and adherence to privacy regulations.• Handle Health Effectiveness Data and Information Set (HEDIS) requests daily, ensuring compliance with quality standards and deadlines.• Process and fulfill medical record requests from patients, health insurance companies, and third-party requestors in a timely and accurate manner.

Ohio, United States

• Successfully conducted trading card transactions utilizing a customer-centric approach, fostering strong relationships with clients.• Demonstrated exceptional time management skills, efficiently balancing multiple responsibilities, including conducting trades, processing sales, and managing inventory.• Provided excellent customer service, resolving inquiries, and offering product recommendations to ensure a high level of customer satisfaction.• Trusted with store opening and closing duties, ensuring smooth operations and adherence to security protocols.

Cleveland, Ohio, United States

• Addressed client and employee technical inquiries via chat, email, and in-person to ensure timely resolutions.• Logged all requests and activities in the ticketing system, ensuring accurate documentation.• Authored standard operating procedures to facilitate common tasks for current and future employees.• Ensured secure transportation of materials following shipping and receiving protocols.

Westlake, Ohio, United States

• Efficiently managed customer calls and chats in a fast-paced call center environment.• Assisted customers in resolving product usage and repair issues.• Facilitated successful onboarding of new hires through effective training and support.• Trained all available agents in out chat function at the start of our Work fromHome Initiative.

Phoenix, Arizona Area

• Processed new paperwork and validated data against established standards. Gathered and entered information for pre-approval and loan process, verifying complete and fully compliant insurance documentation.• Consistently recognized as one of the top Flood/Operations Specialists for outstanding performance.• Assumed lead duties, providing effective training and documentation to reinforce procedures and protocols.

Phoenix, Arizona Area

• Helped customers navigate store, complete sales and process returns.• Maintained a calm demeanor and managed issues professionally and accordingto company standards.• Created great customer experiences through personalized sales support.• Managed multiple tasks simultaneously while meeting sales quotas.• Lifted, pushed, and pulled up to 25 pounds regularly.

Phoenix, Arizona Area

• Responsible for greeting customers and processing customers’ purchases accurately and efficiently at the point-of-sale.• Maintained flow of customer interactions and solutions.•Provided excellent customer service to customers, co-workers, and management.• Daily multi-tasking and working in a team-oriented environment.

Computer Science

Computer And Information Systems

High School Diploma

Activities and Societies: DECA, Marketing Club