Jasmine Puller Email & Phone Number

- Responsible for analyzing and processing over 10,000 patient records into the health database.- Provide data entry and analysis into clinical and administrative databases.- Arrange and organize confidential patient records and documents and scan into electronic systems.- Serve as an assistant for the Health Records Department and point of contact for managers and staff personnel.- Follow and adhere to all health, safety and sensitive inquiries (HIPAA) regulations and procedures.

Columbus, Ohio Metropolitan Area

- Resolved over 200+ weekly customer, sales, and accounting team inquiries via phones, emails and live chats through the Customer Relationship Management (CRM) case software.- Responsible for customer inquiries and referring clients to the proper channels, including, but not limited to tracking, tracing, and correcting shipping distribution, replacement of worn products, and coordinating with the sales team to provide the best customer experience.- Coordinated with the warehouse/transportation department to ensure prompt and proper movement of shipments.- Managed and reviewed purchase orders, invoices and shipping documents to ensure accuracy of the document in a timely manner.- Provided expertise to clients about products and services offered by the company.- Guaranteed the quality of all services provided met the required standards and regulations.

Greater Indianapolis

- Responsible for instructing students on the importance of technology, research, and library informational resources.- Led classes and workshops with students on how to use technology to find academic sources for various projects and find books for leisure time.- Encouraged student success by providing motivational and empowering support, enhancing and teaching interpersonal skills between peers, and resolving conflicts with meaningful and practical solutions.- Managed and organized all library and media resources daily in a certain manner in order to have resources easily accessible to patrons. - Coordinated, created, and promoted programs for students, staff and community that increase library and media awareness including, but not limited to book fairs, author presentation and book signings, history months and other special programs.- Conducted research and evaluated inventory needs that reflect the student demographic.- Identified technology needs and made recommendations accordingly.- Managed, trained and facilitated a team of 15 students in developing and broadcasting the school’s morning news show (Cougar News).- Used and maintained the library computer database to help patrons locate library materials.- Oversaw the student population of over 400+ students in multiple activities, including, but not limited to, lunch and recess duties, substitute teaching, traffic duty and other duties as assigned.

- Responsible for assisting patrons with technical issues, troubleshooting, and educational resources services.- Maintained the organization of all library and informational materials.- Organized and prepared service request tickets for the technicians in order to repair patrons’ devices.- First point of contact for all patrons for inquiries about services offered in the Educational Technology and Informational Department.- Managed daily cleaning and maintenance of equipment and lobby and handled other duties assigned.

- Responsible for hiring, motivating, onboarding and training a team of 25 lead mentors on leading incoming freshman students in workshops that promote relationship building and information for 1st year college students.- Designed workshops for team leaders to implement with co-program coordinator and program manager.- Developed relationships with members to empower a diverse team of lead mentors.- Hosted events and workshops for over 200+ 1st year students; creating multiple team and relationship-building exercises to develop interpersonal and relationship skills among peers.- Communicated schedule, progress, plans, problems and changes about the program to lead mentors, co-program coordinator and the program manager.- Encouraged genuine excitement and curiosity through supporting and advocating for mentors and students throughout the entirety of the program.