Jasmine Ramezanzadeh Email & Phone Number

Having completed a comprehensive UX Design course, I approach projects and research as a customer and human-centric researcher. Below are some of my latest projects:- Double Apple Events: UX and UI design by way of research to create a web page project for a hookah catering and event planning business in the Bay Area (doubleapplevents.com).- InkTank: UX focused project, designed a native mobile app to help users find tattoo inspiration, artists, and studios that align with their goals.- Study Together: UI focused project, designed a multi-device responsive web platform for studying and peer-to-peer learning, support, feedback, and motivation.

Emeryville, Ca, United States

- Collaborated with the CEO and assisted in maintaining site’s visual design and products in order to enhance customers ease and boost interactions on e-commerce channels.- Worked directly with B2B retailers and consumers for all requests, inputting and processing orders, packing and shipping, managing database and all office and administration functions.- Provide a variety of services for customers; information regarding products, prices, availability, as well as office coordination and administration functions. Work includes providing customer support by phone, email, fax.

Emeryville, Ca

Sellpoints is an e-commerce optimization platform that unites product page content.- Transformed ideas and business needs by designing enhanced content for e-commerce brands to help boost sales at retailers like Costco, Walmart, etc., while maintaining brand image and goals and adhering to ADA and design best practices.- Responded to customer inquiries via calls, up-sells, troubleshooting, improving business relations and gathering feedback to work cross-functionally with Product and Engineering teams and our Tableau analytics in order to improve the overall user experience from a support-research perspective.

Berkeley, Ca

- Managed the daily operations of a small-business including; sales, production, research, front of house duties and maintenance, as well as at successful seasonal events, fairs, community events, and farmers markets. - Took initiative in meetings regarding expansion and various new methods to better interact with customers.- Engaged with customers in discussing how we produced our chocolate, helping them choose the right product, answering questions about chocolate itself, and building long lasting relationships for the store.

Oakland, Ca

- Demonstrated exemplary customer service and relationship building by responding to escalated customer requests and establishing appropriate resolutions, as well as gathering data on customers needs and experiences to grow the start-up.- Managed an online database for day to day tasks, monitoring and guarantee job coverage in effort to enhance company operations, while actively recruiting and training new tailors. - Worked with customers to book in home tailoring appointments and oversaw the smooth completion of appointments for both satisfied customers and employees. Actively assisted other departmental tasks including; customer service calls and escalations that resulted in mutual satisfaction, providing information and boosting new job bookings and increased revenue.- Worked closely with external business partners and field employees, advocating for both customers and employees in conflict resolution.

Emeryville, Ca

- Office assistant to CEO, handling and preparing samples for analysis, managing and keeping record of accounts, maintaining databases and inputting client information. - Performing daily routine office correspondence, faxing, scanning, copying, and emailing documents, as well as transporting, implementing and maintaining office system. - Client-facing, interacting with and bringing in new clientele, responding to 4 line telephones, reviewing invoices, billing clients and other administrative tasks.

Liberal Studies, Liberal Arts And Sciences, General Studies And Humanities

Psychology