• Thoroughly conducted objective investigations on employee disputes and staff complaints• Educated employees on employee rights within relations field including EEO, FLSA, FMLA, and ADAAA to ensure governmental compliance• Effectively provided performance management guidance related to coaching, counseling, career development and disciplinary actions • Improved employee retention by 21% by managing complex employee relations conflicts• Supported senior management with quarterly performance and compensation reports to yield better working relationships and establish metrics for achieving goals• Promoted productivity by counseling managers/employees on policy interpretation, performance evaluations, disciplinary actions, termination protocol, and labor relations trainings for groups of 15 each session• Integrated development plans by hosting learning initiatives, identifying emerging talent, developing mentoring programs and driving measurable performance management• Identified HR training needs for employees and leadership for productivity improvements• Investigated and liaised with legal department on complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared EEOC position statements• Facilitated new hiring orientations and compliance training upon first 14 days of employment

• Ensured accuracy of benefits enrollments in HRIS to provide to carriers and vendors for eligibility information and trends• Performed quality checks and measurements on benefits data• Developed and facilitated implementation of new benefit enrollment processes and ACA regulations• Identified accurate and timely processing of payroll • Reconciled vendor remittances and reported any changes of enrollment to back charge or credit accounts• Led open enrollment activity for over 1,500 employees virtually within multi-states