Jasmine Saunders Email & Phone Number

Nashville, Tennessee, United States

-Provide exceptional patient support by addressing inquiries and resolving issues professionally, both in- person and over phone, while fostering welcoming and comfortable environment- Effectively coordinate appointments, handle scheduling changes, confirm details, and optimize provider schedules to minimize patient wait times- Maintain patient records, processed accurate insurance claims, and manage patient financial transactions to ensure practice efficiency and proper revenue management- Aid in analyzing patient feedback and devising strategies to enhance service delivery, satisfaction, and retention, reporting issues, and propose improvements to management to foster practice growth- Adhere to regulations, policies, and safety standards, as well as uphold patient confidentiality per HIPAA guidelines to maintain practice integrity and trust- Collaborated with office management to streamline communication processes, resulting in 85 % decrease in appointment rescheduling

Brentwood, Tennessee, United States

- Managed guest check-ins, check-outs, and hotel maintenance for 140+ room establishment to preserve smooth operations- Addressed guest inquiries and resolved complaints promptly, supplying tailored recommendations to elevate guest experience- Utilized Opera management system to make reservations, process payments, and update guest information- Coordinated with cross-functional teams to promote guest satisfaction and retain high service standards-Received consistently positive feedback from guests, sustaining satisfaction rating of 90% or higher

Nashville Metropolitan Area

-Managed guest check-ins, check-outs, and hotel maintenance for 297+ room establishment to preserve smooth operations- Addressed guest inquiries and resolved complaints promptly, supplying tailored recommendations to elevate guest experience- Utilized Opera management system to make reservations, process payments, and update guest information- Coordinated with cross-functional teams to promote guest satisfaction and retain high service standards- Received consistently positive feedback from guests, sustaining satisfaction rating of 85% or higher

Master Of Social Work - Msw

Bachelor Of Business Administration - Bba