Jasmine Smith, Cspo

Jasmine Smith, Cspo Email and Phone Number

IT Business Lead Analyst at Citi @ Citi
new york, new york, united states
Jasmine Smith, Cspo's Location
Jacksonville, Florida, United States, United States
About Jasmine Smith, Cspo

Dynamic professional with a strong academic background in Communication and excellent experience in banking/finance as well as healthcare. Consistently recognized for stellar technical troubleshooting skills and outstanding customer service skills. Rapidly and cost-effectively resolves challenging issues for internal and external clients. Team player who masters new technology quickly. Equally successful in both team and self-directed settings. Proficient in a range of computer systems, tools and testing methodologies.

Jasmine Smith, Cspo's Current Company Details
Citi

Citi

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IT Business Lead Analyst at Citi
new york, new york, united states
Website:
citigroup.com
Employees:
201877
Jasmine Smith, Cspo Work Experience Details
  • Citi
    It Business Lead Analyst
    Citi Aug 2023 - Present
    Jacksonville, Florida, United States
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  • Baptist Health
    Product Owner
    Baptist Health Sep 2022 - Aug 2023
    Jacksonville, Florida, United States
    View
  • Citi
    Program Management Sr Analyst
    Citi Oct 2021 - Nov 2022
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  • Citi
    Aml Kyc Knowledge Management Manager
    Citi Oct 2020 - Oct 2021
    Jacksonville, Florida, United States
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  • Citi
    Knowledge Management Specialist
    Citi 2018 - Oct 2020
    Jacksonville, Florida, United States
    Develops and writes procedures for KYC Analysts to work regulatory required items as well as coding for the SharePoint Resource Center.
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  • Citi
    Operations Support Analyst
    Citi Oct 2017 - Sep 2018
    Jacksonville, Florida, United States
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  • Citi
    Fraud Analyst
    Citi Sep 2014 - Sep 2017
    Jacksonville, Florida, United States
    Ops Fraud Specialist II-Bankcard• Inbound/Outbound calling to assist customers with Bankcard Core accounts.• Worked Queues including Transaction/ID/Mobile Wallet• Proficient in Rumba/Sawgrass/3D Secure/Apollo/Comet/Aspect/Eclipse/G360• Strong decision making capabilities to effectively prevent fraud and assist customers.• Ability to maintain strong scorecard while still helping peers.Ops Fraud Specialist II-RPL• Inbound/Outbound calling to assist customers with THD/RPL/FLS accounts.• Worked Queues including Canada IP and Device ID Fraud Apps.• Proficient in FDR/RPLID/NAPS/Falcon/Rumba• Ability to follow procedures while also making judgmental decisions based on general guidelines.• Mentored new hire after 5 months of consistent stellar performance.• Used strategic verification procedures to identify true customer identity through LexisNexis/Canada 411/Info-Direct.
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  • Jpmorgan Chase
    Collector Ii
    Jpmorgan Chase Mar 2014 - Aug 2014
    Outbound calling to assit customers in bringing past due student loan accounts up to date.
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  • Bank Of America
    Fraud Analyst Ii
    Bank Of America Mar 2010 - Oct 2013
    Inbound call center enviornment with some outbound calling to assist customers with fraud on credit and debit cards. High paced enviornment with stong dependability on accuracy and critical thinking to access fraud.
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  • Extraco Banks
    Teller
    Extraco Banks Jun 2008 - Dec 2008
    Assisted customers with routine banking transactions.
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  • The Exchange
    Associate
    The Exchange Oct 2006 - Apr 2008
    Cashier as well as cash cage associate responsible for accurately balancing the vault.
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Jasmine Smith, Cspo Education Details

Frequently Asked Questions about Jasmine Smith, Cspo

What company does Jasmine Smith, Cspo work for?

Jasmine Smith, Cspo works for Citi

What is Jasmine Smith, Cspo's role at the current company?

Jasmine Smith, Cspo's current role is IT Business Lead Analyst at Citi.

What schools did Jasmine Smith, Cspo attend?

Jasmine Smith, Cspo attended Waldorf University, Kennesaw State University, University Of The Incarnate Word.

Who are Jasmine Smith, Cspo's colleagues?

Jasmine Smith, Cspo's colleagues are Michelle R. Ploetzke, Thomas Lloyd, Lladely Mena Mena, Daniel Uhrinyi, Gwendolyn Flores, Sienna Kaur, Blondine St. Pierre.

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