Jasmine Sullivan

Jasmine Sullivan Email and Phone Number

Referral Specialist at Elevance Health | Expert in Healthcare Administration and Customer Service @ Elevance Health
Jasmine Sullivan's Location
United States, United States
Jasmine Sullivan's Contact Details

Jasmine Sullivan work email

Jasmine Sullivan personal email

n/a
About Jasmine Sullivan

Jasmine Sullivan is a Referral Specialist at Elevance Health | Expert in Healthcare Administration and Customer Service at Elevance Health.

Jasmine Sullivan's Current Company Details
Elevance Health

Elevance Health

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Referral Specialist at Elevance Health | Expert in Healthcare Administration and Customer Service
Jasmine Sullivan Work Experience Details
  • Elevance Health
    Referral Specialist
    Elevance Health Mar 2023 - Present
    Intake prior authorization for diagnostic imaging services and surgical procedures.• Resolved customer inquiries including data processing and providing status updates.
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  • Union Health
    Nursing Clerk
    Union Health Jan 2023 - Mar 2023
    Patient registration Process members copay amounts and verify eligibility.• Process external referrals.• Manage physician’s daily schedules (no shows, cancellations andreschedulesManage fax
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  • Evolent
    Customer Service Supervisor
    Evolent Jan 2021 - Aug 2022
    Handle escalated calls to ensure quality customer service.• Provide monthly one on ones and coaching for performance behavior and Quality call audits• Manage 60+ agents remotely and monitor SLAs for Commercialand Medicare Members.• Improve employee engagement by 70% within remote setting. • Provide training and career development to contribute to the growth and development of the company.• Maintain First Call Resolution of 85% and higher•Assist in implementation of new Healthcare Client
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  • Evolent
    Customer Service Team Lead
    Evolent Dec 2019 - Jan 2021
    Assist 150+ a g ents via floor support, chat support and handling escalated calls.• Assist providing coaching to ensure team exceeds performance metrics (adherence, call audits).• Reduce team avg hold time to under 1 min.• Assist in training and development of specific provider only Pod
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  • Evolent
    Customer Service Representative
    Evolent Dec 2017 - Dec 2019
    M a n a ge over 80+ calls daily assisting members and providers with health plan information.• Assist in development of outbound call center agents providing welcome calls to all new members to gain knowledge a b out health plan and coverage.• Exceed qualitative metrics of 97% and higher
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Frequently Asked Questions about Jasmine Sullivan

What company does Jasmine Sullivan work for?

Jasmine Sullivan works for Elevance Health

What is Jasmine Sullivan's role at the current company?

Jasmine Sullivan's current role is Referral Specialist at Elevance Health | Expert in Healthcare Administration and Customer Service.

What is Jasmine Sullivan's email address?

Jasmine Sullivan's email address is js****@****lth.com

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