On a daily basis I managed daily sales tracking, optimized processes by forecasting sales and promotions using Domo analytics. By analyzing market trends/ key drivers, leading a team of service professionals in cross-functional projects and becoming a subject matter expert Ive increased sales goals by 20% quarterly.I've contributed to the business daily by rehabilitating product allocation, merchandising, staff training quarterly which instilled a fun, strong foundational knowledge that emphasized Nike’s History & Heritage, the Consumer journey, Product Knowledge & Digital Journey. Ive also streamlined workflows, identified PLC bottlenecks while providing technical & analytical assistance to support the service team which has resulted in increased team engagement & employee retention.Weekly I resolved escalated consumer issues, providing coaching &reporting any findings to a leadership team of 6. On a quarterly basis I collaborated with Marketing, Store Design, Merchandising team to effectively implement brand initiatives with a team of 10 to deliver brand's expectation.Additionally I've taken partnership with PLC/CE Specialists in training leadership team of 6 on ServiceNow ,troubleshoot systems, and manage user profiles and permissions via Kentech, OKTA MFA, and Service Now.Tech skills: Troubleshooting, Data Analysis, User Profile Creation and Group Permission Assignment, Domo Analytics, Kentech, Merchandise and Allocation Software, Sales Tracking Systems, Box, Workvivo, Slack,Service Now

On a weekly basis I collaborated with Visual Design and Sales Teams (approx. 15 members) to launch a consumer engagement initiative, boosting satisfaction scores by 25% through personalized home solutions. Managed customer service and merchandising standards, surpassing sales goals by 15% for the fiscal year. Contributed to quarterly sales plans, including target setting and resource allocation.In this role, I also handled logistics, including drafting work briefs, product analysis, placement, and using SRS reporting, GADD software, and Sales Leadership Management to drive 20% of SKUs representing 80% of business capacity in a high-flow facility.Technical skills: Merchandising Software, SRS Reporting, GADD Software, Sales Leadership Management, Data Analysis, Logistics Management, Resource Planning Tools, Sales Placement Software

In my CS role, I led and supported home delivery, guest checkout, and after-sales teams (about 40 members), improving operations and reducing after-sales wait times and iSell delivery scheduling inefficiencies by 20% in 90 days. I provided daily billing and sales reports to the regional service office, decreasing fraud invoicing by 15% annually. By optimizing UKG programming, I revamped scheduling and training processes, enhancing accuracy and reducing labor costs by 20%. Additionally, I assisted with recruitment, retention, performance management, and development for a team of 30.Technical skills: iSell Delivery Program. Home Delivery Systems, UKG Programming, Scheduling and Workforce Mang Tools, Billing and Sales Reporting Software, OneDrive, After Sales Management Tools

In this MB role, I trained a sales team of 20 on stock accuracy, replenishment, and merchandising to serve 1,000 daily customers. I optimized stock availability using Citrix and Cognos, increasing Markethall sales by 25% in a quarter through daily sales audits and effective product display. Additionally, I managed market test buys and developed sales plans and budgets to enhance business processes.Technical skills: Citrix, Cognos, Sales Audit Tools, Stock Management Systems, Market Testing Tools, Product Display and Communication

In Ops, I led a team of 50 in hiring, training, scheduling, and performance management, boosting employee retention by 20% for FY ’18. I collaborated with a 30-member team and external partners to refine recruiting strategies using Taleo, increasing labor fulfillment by 25%. I managed full-life cycle recruitment, including posting, screening, and hiring through Simon Mall, which improved shopping traffic and staffing by 20%. I also conducted quarterly new hire orientations, ensuring compliance with laws and improving scheduling for 80+ employees via UKG Workforce systems.By tracking KPIs, processing times, and metrics, I assessed performance, identified trends, and addressed underperformance, leading to a 10% increase in employees creating development plans and achieving promotions. My efforts fostered a collaborative work environment, enhancing team morale, store presentation, and customer satisfaction scores on InMoment.Technical skills: Taleo, UKG Workforce Systems, Employee Onboarding Systems, Survey Platforms, External Recuitment Partnerships, HR Systems, Full Life Cycle Recruitment, Sales and Logistics Tracking