Highly motivated individual with the ability to multi- task , and work in a fast paced environment. I have expertise in identifying , troubleshooting,and resolving network issues , ensuring minimal downtime for end users. In my previous role at the Office of Chief Technology officer , I provided front line user support to users daily assisting with technical issues via phone , email , and Remote Desktop tools . Consistently received positive feedback for my patience and problem-solving skills. Managed users accounts , permissions in system updates in environments such as Windows , & Mac OS. Knowledge in service now ticketing system , and Active Directory . I take pride in providing excellent customer service , and making sure my users feel supported and informed . I am eager to learn and adapt to new challenges in the IT field . I am currently interested in connecting with recruiters and hiring managers who are looking for a dedicated IT professional . If you know any opportunities or who like to discuss how I can contribute to a dynamic team , please feel free to reach out .