Managed customer accounts• Conducted customer service surveys• Greeted customers• Resolved customer issues• Worked in the inbound call center• Collected and documented orders• Responded to inquiries and issues• Responsible for troubleshooting applications• Followed up with customers whom had a negative experience• Find creative and innovative way to resolve customer situations• Resolved High level escalations• Trained Crew on how to handle low level escalations• Created some of the training materials for new and incoming crew

• Managed customer accounts• Conducted customer service surveys• Greeted customers• Resolved customer issues• Worked in the inbound call center• Collected and documented orders• Responded to inquiries and issues• Responsible for troubleshooting applications

• Assisted the store manager in daily operation of the store• Collaborated directly with customers to ensure they were satisfied with their experience and the final product of holiday photo packages• Took responsibility of company bank deposits as required by the store manager • Addressed customer concerns and resolved complaints• Completed daily registering and store open/close functions

Providing accurate information for all your public tour needs!

• Assisted the store manager in daily operation of the store• Sold merchandise to customers following Noerr’s prescribed selling procedure• Completed daily registering and store open/close functions• Took responsibly of company bank deposits as required by the store manager• Addressed customer concerns and resolved complaints• Sold photo packages to customers by explaining options, upselling products, and answering questions• Worked directly with customers to ensure they were satisfied with their experience and the final product of holiday photo packages • Assisted other team member with daily set up of the photo set• Promoted sales by demonstrating merchandise and products to customers.• Helped customers by providing information; answering questions; obtaining merchandise requested and completing payment transactions.

• Researched items using online databases and written notes to determine the appropriate value of the item and listing items for sale and then tracking products• Sorting, organizing, and inspecting products to prepare them for salability• Worked independently and as a team to meet goals and serve customers

• Efficiently completed essential administrative tasks including: faxing, filing, copying, data entry, organizing document, and managing multi-line phone system• Provided excellent customer service as a front desk receptionist by directing students, answering questions, and providing other administrative support• Worked to disseminate information to students through outreach efforts of passing out flyers, answering questions, and handing out incentives• Created comprehensive how to guides for new procedures and processes