Jasmine Ware Email & Phone Number

Las Vegas, Nevada, United States

Manage and train a team of on-site technical support staff based in the primer site for C3 Customer Contact Channels. Handle the the on-going technical support and troubleshooting for, not only, more that 500 Agents and Champions that tethered to the Las Vegas site, but to the 5,000+ Agents, Champions, and Operational Staff around the country remotely..

Las Vegas, Nevada Area

Managed and resolved all user software and hardware issues as efficiently and as effectively as possible for the call center consisting of more than 90 users. Networked and supported all printers for the call center. Provided technical support and system resolutions for the Call Center Director and the administrative staff for both Customer Connexx and.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Assisting clients with a multitude of technical issues, like setting up home networks, setting up LAN/WAN routers, wiring/cabling, hardware repair and replacement, software installation/upgrades, and all around technical support with an emphasis on excellent customer service.

Las Vegas, Nevada Area

Assist business customers in troubleshooting issues with internet, phone and and cable television services. Resolve customer networking issues with modem and router configurations.

Delegated the required tasks to the in house technicians needed in order to set the nationwide sites on air. Reviewed the technician's notes and pushed the site forward to the next task in the tracking/accounting system. Insured that the Commissioning Tracking, Program Management, and Ticketing Systems were up to date for any site, link or augment plan.

A part of a team that processed the documentation and approved retention payments for over 300 subcontractors on the City Center project in regard to the Leadership in Energy and Environmental Design tax credit. Reviewed and confirmed all incoming submittals of qualified purchased material and tax documentation from the subcontractors.

Promoted to a Floor Supervisor directly out of training. Supervised and escalated immediate problems with individual properties. Opened and closed tickets in regard to customer, property, and reservation issues. Coordinated reservation changes directly with the customers. Promoted to supervisor of the outbound sales team and was able to troubleshoot any.

Converted all properties to a new phone system before scheduled and under budget. Manned helpdesk and opened service tickets for telephone, satellite, and computer servicing/repairs. Ordered new service installations and resolved equipment problems effectively and efficiently. Scheduled installations and repair with nationwide carriers and contracted.

Using Excel, Microsoft SQL and Word completed conversions of 1,500 properties across the United States and Canada on to a web-based system before originally scheduled. Located and retrieved the refurbished equipment from all of the properties. Supervised making sure of all documentation for system conversion was completed for each site and was returned to.

B.A, Telecommunciations (Radio. Tv, Broadcasting)

Computer And Information Sciences And Support Services

Activities and Societies: MCP and MCTS

Comptia A+, Comptia Network+

Comptia A+ Comptia Network+

Certificate, Computers

Attendended Computer Careers Academy in High School