• The Customer Service Representative III will respond to inquiries resulting from COVID-19 vaccinationscheduling questionnaires or communications. Agents will answer incoming calls from the public relatedto COVID-19 vaccination scheduling and ensure appointment are set up correctly.• Essential Duties and Responsibilities:• Transfer/refer caller to appropriate entities according to the established CDC guidelines.• Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download.• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers toalternate sources when appropriate.• Escalate calls or issues to the appropriate designated Maximus staff for resolution, as needed.• Track and document all inquiries using the applicable systems.• Facilitate translation services for non-English speaking callers according to outlined procedures.• Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs andsystems.• Meet quality assurance (QA) and other key performance metrics.• Report problems that occur and assist with the resolution.• Utilize databases and written materials to look up and provide information to telephone inquiries• Respond to telephone inquiries within the set departmental staffing and time parameters

• Administrative Assistant is primarily assigned to Administrative duties, Administrative Assistant maybe required to float to like unit• Follow and adhere to LA County Hippa policy• Accurate and efficient Data Entry• Fill roles as needed to effective and safely manage a vaccination clinic