Responsible for building a network, communicating with clients across all inbound channels leading efforts in providing excellent customer experience, onboarding new customers, and creatively fulfilling business needs by providing full funnel support through all digital marketing channels..▪ Devolved processes and systems to ensure client satisfaction with Melati Creative.▪ Promptly responds to customer inquiries in person or via phone, email, mail, or social media.▪ Created and managed client advertising campaigns, increased ROI, and performed as a strategic marketing partner providing feedback for all areas of the sales funnel. ▪ Maintain financial accounts by processing customer adjustments timely and professionally.▪ Held client meetings, generated monthly reports, and provided future insights.

Assisted customers with processing disbursements, discussed policy funding, resolved any policy issues while providing high-quality customer service interactions. ▪ Manage customer relationships and become a trusted advisor for the customer & exhibited knowledge of investments and financial markets and applied key principles appropriately to individual client investment needs.▪ Provided the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution to questions and / or account-related issues.▪ Provided customized financial solutions tailored to client's individual situation through needs-based analysis and financial solutions.▪ Effectively managed approximately 50+ incoming calls daily.▪ Coached a class of 20 incoming new business representatives during a period of company expansion to ensure attention to detail and adherence to company policy

Received the opportunity to work on a short term project with the CDC. The CDC’s Vaccination project aided our customers with answers in a time of uncertainty. ▪Assisted customers with finding appropriate vaccinations sites. ▪Provided customers with resolutions to varying questions. ▪Documented side effects and walked customers to CDC approved resources.

Maintained and provided high-quality customer service while being the point of contact for all things billing, eligibility and claims related. Resolved customer support issues and aided in processing duties. ▪ Researched claims and identified and reported deficiencies, inconsistencies, and/or misrepresentations as required.▪ Effectively managed and prioritized a work queue and multiple job responsibilities in a fast-paced environment, frequently with aggressive deadlines.▪ Initiate claim negotiations with insureds, claimants, and attorneys. Control adjustment expenses through settlement of first party claims. Apply knowledge of building industry and repair techniques.▪Provided factual, legal and medical analysis. Comply with governmental/company regulations

Assisted with the facilitation of locating and bringing in qualified collegiate talent into roles in the financial industry. Worked on marketing projects, presentations and acted as a advocate for potential company openings. ▪ Outlined and managed comprehensive communications and marketing strategies for distribution of vendor products and tracked all marketing and public relations efforts via creation of daily progress reports/measures.▪ Developed and maintained positive relationships with internal/external stakeholders and implemented and tracked proactive public relations efforts to promote a positive company image.▪ Proven track record of consistently exceeding objectives; self-motivated and driven by results.▪ Worked with the marketing department in executing and communicating innovative marketing campaigns designed to increase sales, profits and top of mind awareness with new and / or existing customers.