Jasmine Wright Email & Phone Number

Highly motivated individual with excellent organisation skills. Able to work effectively as part of a team and on my own initiative. I am very flexible and keen to learn new skills. I thrive off problem solving, working under pressure and to tight deadlines.As you can see from my CV, I have had a gap from employment in the Business/ Administration field of work due to needing more flexible working whilst raising my child. I am keen to broaden my skills and really excel in my future job role.Work ExperienceDomestic Cleaner2018 to PresentAssistant Accountant247 Home Rescue November 2015 to July 2018Processing invoices, using navman to generate reports on fuel vs mileage consumption for all engineers, wage deductions, posting and allocating payments into sage, disputing invoices, answering the telephone and dealing with any other general enquiries.Customer Service AdvisorBT - BlackburnSeptember 2012 to November 2015· Gained knowledge of sales complaints fault diagnosis and customer service · Upskilled three times and am now on a team of six people· Specialist fault diagnosing· Complaint resolving both over the telephone and via email· Accepted inbound telephone calls within a call centre environment· Maintain and update customer records on internal computerised systems· Provided constructive feedback to advisors. · Desk trained new entrants.· Performance coached advisors.· Dealt with business and consumer customers · Negotiated payment difficulties· Dealt with missing payments· Compiled correspondence in response to customer contact · Billing queries· Amendment to invoicesAdministration assistantDarwen Borough Council June 2010 to March 2012· Education Resource Centre- redeployment · Take minutes for educational meetings· Answer the telephone· Processing invoices· Prioritise own workload· File, Photocopy, bind documents, laminate · Participate in team building exercises· Chasing invoicesModern apprentice· Worked as part of a team and on my own initiative · Was very punctual· Achieved all goals set· Liaised with Officers· Answered the telephone on a regular basis· Worked on the Licensing counter dealing with customer queries and complaints face to face· Prioritise own workload· Distributing mail· Filed, photocopied, faxed documents when required· Took minutes for team meetings· Assisted Trading Standards officers and the Police on test Purchasing· Carried out surveys in the town centre· Called complainants when required· Created new complaints and passed through to the allocated officer· Exporting letters

• 

  University Centre Blackburn College

  Accounting