- Elevated customer satisfaction by providing personalized advice and tailored course recommendations, resulting in a 48% increase in offer acceptance from international students.- Enhanced operational efficiency by managing spreadsheets and utilizing Salesforce and StudyLink, which improved data accuracy and streamlined processes.- Surpassed performance targets through effective time management, consistently achieving a KPI of at least 8 outbound calls per hour.

- Conducted the ETL process using Power Query in Power BI, incorporating advanced DAX for data manipulation.- Developed a comprehensive Power BI dashboard for the Sales team, providing insights into opportunity performance.- Built a decision tree predictive model using Python to forecast the winning probability of opportunities and identify influential factors.- Created detailed deployment and training plans for the Sales team to ensure effective adoption of the dashboard.- Successfully completed four major deliverables: Requirement Analysis Document, Design Document, Blueprint Document, and Deployment Document

- Enhanced campaign effectiveness by providing hands-on support in production, managing contracts with suppliers, and overseeing payment.- Improved resource allocation for marketing campaigns by assisting the Brand Manager, ensuring that activities were well-aligned with business budgets and project objectives- Provided valuable insights through thorough data research and analysis using Excel and internal systems, producing detailed reports on customer trends and identifying opportunities for improvement.

- Facilitated efficient operations by supervising and supporting legal leadership and professionals, leading to the timely resolution of critical needs.- Improved financial reporting accuracy by collaborating with the Legal Operations Manager to compile and report financial data monthly, enhancing data integrity and decision-making.- Streamlined financial processes by managing invoices and client account information across multiple systems, including spreadsheets, IBS, and CRM platforms

- Spearheaded the planning and execution of high-impact internal events, including a successful Teacher's Day celebration for MAERSK’s trainers, enhancing team engagement and recognition.- Played a pivotal role in the MAERSK recruitment process by strategically sourcing top candidates, optimizing the efficiency of online testing, and coordinating seamless interview scheduling and execution, leading to a notable improvement in hiring quality and speed.- Developed and launched targeted internal communications for MAERSK employees, aligning with HR Area Manager directives, which significantly boosted employee engagement and information dissemination across the organization.