• Established and tracked quality department goals and objectives.• Developed quality planning for multiple new product launches by verifying customerrequirements and implementing in design and production.• Tracked quality issues with external customers, suppliers, and internal plantoperations.• Applied coaching techniques and tools to support managers and team members inimproving performance.

• Maintained clean and well-organized production areas to avoid violations orunnecessary work delays due to hazards or inefficient layouts.• Streamlined operations realizing significant improvements in production flow.• Enhanced operational success through effective staffing, strong training, adherence tosafety regulations and well-timed customer service.• Evaluated employees' strengths and assigned tasks based upon experience andtraining.

• Worked on ARP(A Google Project),Purifying Google AdWords accounts.• Creating new accounts if necessary.• Handling High spend AdWords accounts of Google.• Doing Root Call Analysis.• Solving Meta Disputes.• Doing Sanity Check for all the Data.• Conducting Team Meetings.• Taking One-On-One for the agents.• Tracking performance for the agents and giving Training if Necessary.

• Replying Customer emails and solving customer queries via email only.• Checking Payment details and order status.• Publishing hourly snapshots to clients to monitor current SLA.• Training new hires and assisting them in Process.• Handling the floor in the absence of Team Leads and Supervisors.• Replying client emails regarding current SLA.• Motivating the Agents to meet the client requirements and to maintain consistency in SLA.