-Developing and delivering training programs to ensure that timekeepers, support staff, and other relevant audiences are proficient in the Firm’s Document Management System (DMS) known as NetDocuments, Case Management Software, and Microsoft Add-Ins.-Analyzing data requirements to create tailored training plans aligned with organizational goals (e.g., template creation, Best Authority, DocX tools).-Conducting one-on-one training sessions for new timekeepers and support staff to ensure system understanding and best practices.-Assigning, tracking, and escalating training plans for new hires to ensure completion.-Developing training materials, user guides, quick reference materials, and eLearning modules.-Creating presentations to guide business leaders in adopting best practices in data management.-Serving as a trusted advisor on data management practices and analyzing adoption across the organization.-Providing virtual training on project data needs, process changes, and technical implementations.-Preparing assessment plans, training materials, and performing basic validation for software rollouts, version upgrades, and new software deployment.-Designing and executing User Acceptance Test (UAT) plans, reviewing QA testing results, and supporting UAT with pilot testers.

-Lead the design, development, and implementation of training programs using Cornerstone LMS and other training systems, ensuring alignment with global and regional learning objectives.-Collaborate with cross-functional teams to identify training needs and ensure that training content and delivery methods meet organizational standards.-Manage the administration of training systems, including user support, system updates, and troubleshooting to ensure smooth operation.-Create and maintain training materials, including guides, user documentation, and eLearning modules for system users.-Monitor training completion, track progress, and generate reports on system performance and user engagement to provide actionable insights.-Ensure compliance with regulatory requirements by maintaining accurate training records and ensuring training programs meet industry standards.-Provide ongoing support and training to employees on the use of training systems, ensuring they have the tools and knowledge to navigate the system effectively.-Work closely with leadership and stakeholders to improve training processes and systems to foster a culture of continuous learning and development.-Stay updated on the latest trends and advancements in training technologies to recommend improvements and innovations to the organization’s learning infrastructure.

-Primarily worked on DEI, HR, and EMEA administrative and training delivery programs-Met stakeholders and gathered training requirements for the ideal training layout and functionalities of the eLearnings and/or VILTS -Provided support to Tier 1 tickets with clients to ensure training requirements were fulfilled -UAT testing for internal and external projects by ensuring SCORMs, mp4s, and other file types were compliant with LMS-Produced during Virtual Led Instructor Trainings and web-based training as needed-Provided reporting within the learning management system as requested-Utilized Adobe Learning Manager, Articulate 360 (Storyline 360, Studio 360, Replay 360, Peek 360, and Rise 360), SharePoint, and LinkedIn Learning courses

-Oversaw and directed curriculum designs and course creation for employees on professional development skills, knowledge, opportunities in technology training-Created and edited videos, simulations, and graphics into courses onto a learning management system, Saba ​​-Leveraged skill gap analysis for curriculum and instructional design for all training content-Crafted company wide newsletters to employees on new and upcoming changes in technology within the company-Utilized Saba Learning Management System, Articulate 360 (Storyline 360, Studio 360, Replay 360, and Peek 360), Adobe Premiere Pro, Adobe Audition, Adobe Illustrator, Adobe InDesign, and Snagit, Microsoft Teams

-Assigned and developed training plans for trainees within their given organization including assigning mandatory training, track course completions, and creating optional or alternative trainings, if needed, using the learning management system-Managed the learning management system for specific courses, create sections, assign instructors for the sections, and facilitate the enrollment process (add or drop trainees and manage waitlist) for all sections-Ran reports based on courses, trainees, organizations, or any other parameters available for reporting-Utilized Microsoft Teams, Joint Knowledge Online (LMS system), and Zoom for work

-Assisted with execution of appropriate learning curriculum to meet client business needs including process design and solution adoption for best practices-Supported sessions with groups with high stakes holders at the site and Project Management Office level to create a better working knowledge of curriculum design and focus areas-Assisted with coordination of project management at assigned facilityIdentified, evaluated, and drove opportunities for process improvement including process definition and decisions-Consulted with and coordinate between Cerner and client project leaders to identify capability gaps impacting current and future business strategies

-Facilitated virtual-instructor led training classes for trainees using Adobe Connect-Identified performance issues, provide corrective action and suggests for trainees not meeting performance criteria in the training classroom-Attended conference calls and meetings, as needed