Jasmine Benson Email and Phone Number
Jasmine Benson work email
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Jasmine Benson personal email
As an Account Manager with over five years of experience, I excel at building and maintaining strong customer relationships, driving customer satisfaction, and identifying upsell opportunities. I have a strong understanding of client relationship techniques and strategic planning, as well as proficiency in Zoho CRM, SaaS, and B2B customer service.Most recently, I oversaw and executed transition efforts across all global markets as the McDonald's Deployment Account Manager at Coates Group, a leading provider of digital signage solutions. I successfully implemented a hardware expansion pilot program within the Czechian market, encompassing five stores, and partnered with deployment and project management teams to provide superb customer service. I also acted as a pivotal point of contact for the McDonald's client, ensuring efficient coordination and synchronization between various teams to meet project deadlines and client requests.Previously, I spearheaded the contract renewal process of several clients at VTS, a cloud-based leasing and portfolio management platform, bringing in a total of over $138,000 AR across five different properties. I also managed the hardware upsell process of several clients by consulting and upselling over $50k in new hardware in 2023. I established relationships with key stakeholders at the client level to achieve the desired business outcomes, driving adoption, end-user engagement, and renewals.My mission is to deliver exceptional customer service and support, and to help clients achieve their goals and maximize their value from the products and services they use. I am passionate about customer success and always eager to learn and grow in this field. I am looking for a new opportunity to leverage my skills and experience in a dynamic and innovative environment.
Grubhub
View- Website:
- grubhub.com
- Employees:
- 6669
- Company email:
- webmeister@grubhub.com
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GrubhubChicago, Il, Us
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Enterprise Partnership ManagerGrubhub Mar 2024 - PresentChicago, Illinois, Us
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Global Account ManagerCoates Group May 2023 - Sep 2023Sydney, New South Wales, AuOversaw and executed transition efforts across all global markets as the McDonald's Deployment Account ManagerSuccessfully implemented a hardware expansion pilot program within the Czechian market, encompassing five stores. Oversaw the installation and integration of five media players and multiple menu board screens, resulting in seamless operation and enhanced visual display capabilitiesPartnered with deployment and project management teams to provide superb customer serviceActed as a pivotal point of contact for the Mcdonalds client, ensuring efficient coordination and synchronization between various teams to meet project deadlines and client requestsFacilitated seamless communication and collaboration among the client and internal departments, including hardware, software, integration, support, and finance, to expedite the timely fulfillment of client requestsProvided commercial oversight and guidance on all hardware and software projects for both US and Global client groups.Implemented effective communication strategies, forging strong relationships with cross-functional teams to guarantee smooth project execution -
Account ManagerVts Sep 2021 - Feb 2023New York, Ny, UsSpearheaded contract renewal process of several clients, bringing in a total of over $138,000 AR across 5 different properties.Managed the hardware upsell process of several clients by consulting and upselling over $50k in new hardware in 2023. Established relationships with key stakeholders at the client level to achieve the desired business outcomes, driving adoption, end-user engagement, and renewals. Demonstrated expertise in all matters relevant to the book of businessEstablished regular touchpoints with clients to discuss account usage, insights and strategize for additional usage and upsellsCollaborated with internal teams by being the voice of the client to communicate and identify pain points, provide product feedback, and advocate for the needs of the client. Identified and communicated bugs to the proper internal teams, partnering with the support team and developers to solve bug tickets. Spearheaded client trainings and delivered product updates in order to consult on the use of the product or encourage an upsell. -
Enterprise Account ManagerUber Freight Oct 2018 - May 2020Chicago, Illinois, Us- Provided exceptional customer service and support daily, via email, phone, and TMS portals- Partnered with third party planners and distribution centers to safeguard that all shipments are on time- Assisted in onboarding several multibillion dollar companies- Managed several multibillion dollar companies simultaneously that were moving 500 plus loads a week- Managed emergency relief loads during the first two months of the pandemic that brought in over $150k of revenue for one customer- Collaborated with carrier sales and several Uber team members to ensure excellent performance on the day to day operations of each customers business- Partnered directly with customers to oversee RFP process and contract implementation for enterprise accounts- Evaluated the latest RFP lanes and established a tailored approach for the upcoming year- Presented monthly scorecard evaluations with the DC/Customer stakeholders- Established solutions to any overages, shortages or damages with internal teams and the carrier- Partnered with the sales team to ensure load coverage for day to day lanes, and also during potentially difficult seasons- Utilized DAT and other internal metrics to ensure loads were covered, and spot lanes were won at the best price possible- Utilized several TMS portals in order to communicate with customer coordinators and manage loads/tenders- Created and updated SOPs for several customers to ensure the account is handled with white glove care- Managed all potential issues that arrive in day to day freight operations- Learning and Development instructor for incoming hires- Tracking liaison for my team -
Account Manager Direct SalesCars.Com Jul 2017 - Oct 2018Chicago, Illinois, Us- Deliver new and existing Cars.com accounts with continued online advertisement consultation and direction for success, monitor dealer customer activity, and track customer performance.- Work closely with Digital Sales Representatives in the field to support their goals. - Develop and reinforce Cars.com services and digital products, informing the dealer customer about other products by identifying needs, tools, resource to create revenue.- Proactively engaging internal sales representatives needs by using Salesforce and Tableau to retrieve daily reporting requests and troubleshooting while maintaining detailed documentation and tracking for customer query and interactions.- Determine problems ahead of time and spotlight opportunities while displaying creative approaches to consultation by staying ahead of industry and competitive trends. - Onboarding expert to new business clients for account and product advertisements. -
Neurology DepartmentAnn & Robert H. Lurie Children'S Hospital Of Chicago Jan 2017 - Jul 2017Chicago, Il, Us- Provided outstanding patient support by resolving disgruntled patient’s issues with understanding and patience- Demonstrated strong problem-solving skills while answering phones by autonomously diffusing patient complaints with effective listening and communication skills - Collaborated closely with providers to schedule patient appointments within MS Outlook and EPIC- Filed medical records and coordinated EEG appointments for patients within MS Outlook and Excel- Teamed with providers to schedule patients with SMA (Spinal Muscular Atrophy) appropriately to ensure the correct dosage was administered -
Lead HostessLand And Sea Cherry Circle Room May 2015 - Dec 2016Established the foundation of guest management by creating a host packet with guidelines to ensure proper customer serviceCultivated a team atmosphere by opening lines of communication within the host staff to secure team unity and clarityTrained new hosts by teaching how to analyze and organize the reservations in order to provide quality guest serviceIndependently evaluated the volume of guests by observing OpenTable reservations to guarantee fluidity in server rotation
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Student VolunteerAdvocate Illinois Masonic Medical Center Nov 2015 - Dec 2015Wayfinder VolunteerGuided guest throughout the hospital by walking them to their destination to ensure their comfort in the hospitalSupported the hospital staff by transporting patients to different areas of the building
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HostessOne Off Hospitality Mar 2014 - Jul 2015
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HostBellyq Sep 2013 - Mar 2014
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HostessThe Blackstone Renaissance Hotel & Mercat A La Planxa Apr 2013 - Jul 2013Us -
Sales AssociateTcf Bank Dec 2012 - Mar 2013UsMaintained appropriate cash limits by monitoring incoming and outgoing cash to guarantee proper cash managementAccepted cash and check deposits, issued cashier’s checks, established deposits, and funded transfer to provide quality customer service. Balanced and kept record of excess/less cash and petty cash to secure a clean drawer for the next shift -
Shift SupervisorMcdonald'S Corporation Jul 2008 - Aug 2012Chicago, Illinois, UsProjected daily sales targets by comparing year-to-dates sales to guarantee staffs abilities to meet the customers needs. Trained and developed new team members to secure the standard of customer serviceProvided leadership to all team members to guarantee targets are met for customer service and product qualityAttended Hamburger University in Oak Brook Illinois for extensive management training after 8 months of in store training
Jasmine Benson Skills
Jasmine Benson Education Details
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Depaul UniversityPre-Nursing Studies -
Marian Catholic High School
Frequently Asked Questions about Jasmine Benson
What company does Jasmine Benson work for?
Jasmine Benson works for Grubhub
What is Jasmine Benson's role at the current company?
Jasmine Benson's current role is Customer Relationship Enthusiast, passionate about building relationships to drive adoption, engagement, and expansion..
What is Jasmine Benson's email address?
Jasmine Benson's email address is ja****@****vts.com
What schools did Jasmine Benson attend?
Jasmine Benson attended Depaul University, Marian Catholic High School.
What skills is Jasmine Benson known for?
Jasmine Benson has skills like Microsoft Office, Restaurant Management, Reporting And Analysis, Consulting, Hospitality, Salesforce.com, Cashiering, Event Planning, Microsoft Excel, Management, Phone Etiquette, Telephone Skills.
Who are Jasmine Benson's colleagues?
Jasmine Benson's colleagues are David Jozwiak, Fpw Wrestling, Carlos Barrett, Joseph Tindall, Richard Perez, Mitch M., Jasmine Ayres.
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