-Consulted with SaaS clients to assess software needs, develop implementation strategies, and provide ongoing support.-Led software integration projects, collaborating closely with cross-functional teams and clients to ensure seamless implementation.-Advised clients on best practices for software utilization, resulting in increased efficiency and cost savings.-Conducted in-depth software analysis and provided recommendations for optimizing existing systems.-Delivered technical training and workshops to clients, empowering them to harness the full potential of SaaS solutions.-Implemented scalable solutions to accommodate clients' evolving software requirements.-Acted as a subject matter expert for the company's SaaS software, assisting clients with technical inquiries and issues.-Worked closely with the product development team to provide feedback and suggestions for software improvement.-Collaborated with the sales team to provide pre-sales technical support, demonstrating the software's capabilities to potential clients.-Assisted clients in data migration and system setup, ensuring a smooth transition to the SaaS platform.-Developed and maintained comprehensive technical documentation and FAQs for clients.

 Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports bowling center management and center staff. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.  Supervises and directs regular training of all staff.  Addresses center level HR and loss prevention issues by collaborating with theappropriate operations and Support Center staff.  Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate.service recovery gestures are made to ensure complete guest satisfaction. Develops and implements creative strategies to increases revenue. Increases group event sales revenue through effective management of sales team,and creates actionable and measurable sales deliverables. Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcoholregulations. Oversees Safety Program and assures company’s safety policies are followed.

• Performed freight services according to company and government regulations• Planned and coordinated pick-up and delivery schedules• Worked with Shippers, Carriers and Dispatchers to manage schedules• Tracked and reported shipment status to customers• Managed multiple deliveries, processed spot requests and developed new sales strategies to improve business• Resolved freight discrepancies in a timely manner• Responded to customer concerns and queries professionally• Maintained positive and productive relationships with customers• Identified and contacted qualified carriers for freight services• Negotiated contracts and pricing agreements with carriers• Provided special discounts and promotions to customers• Contacted current and potential customers for new business opportunities• Maintained strong relationships with multiple carriers• Ensured that freight paperwork was completed and approved before transportation• Maintained freight files and customer receipts for reference purposes

• Managed the daily facility operations issues and in the development, implementation, enforcement and evaluation of facility policies and procedures, risk management plans• Stayed abreast of current regional and national trends regarding bowling, leagues, and tournaments• Prepared budget and management of assigned areas• Built, developed and grew business relationships• Collaborated with organizations departments on campus for events• Coordinated maintenance of work area and equipment• Prepared operating reports-assessments and participation information• Developed and implemented employee’s policies and procedures• Developed and implemented new hire training materials and program• Supervises programs and special events• Developed and enforces policies and regulations while maintaining a positive experience and ensuring the safety of all participants• Assisted with the punch list process and the closeout process• Assisted with performing site visits and helped monitor progress of construction activities

•Sourced resumes using databases and a variety of online tools•Prepared and posted job openings•Scheduled and conducted phone interviews with job candidates•Completed candidate profiles to include feedback regarding candidate baseline skills, experience, education, career interests, and pay requirements•Coordinated in-person interviews with job candidates and hiring managers•Interfaced with clients regarding recommended candidates•Tracked and maintained recruiting activity reports•Other duties as assigned

•Maintained fee agreements log to ensure electronic back-up for hard copies•Entered paper work and test scores into 1source profiles for recruiters to search•Answered phones, greeted guests, updated calendar appointments and email recruiters with candidate interview process status •Reviewed, sorted and distributed resumes appropriately to each division

•Developed and budgeted special events such as Casino Night and Monthly dances for the senior citizens of Sugar Land•Completed Community Development Block Grant (CDBG) files•Trained volunteer staff for the T. E. Harman Senior Center

•Created and managed sales funnel with the company’s competitor’s•Initiated and managed marketing ad campaigns to obtain a larger client database•Prepared competitive grids with other competitors to compare services•Created a Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis of the organization to set goals and achieve them•Researched bid opportunities

•Lectured to multiple Texas Southern University athletic teams about joining Career Athletes•Presented CareerBall to the Athletic Director to distribute to fellow student athletes•Participated in Professional Development seminars•Ongoing learning experiences involving projects completed by deadlines

•Served as a mentor to incoming freshmen•Conducted weekly study hall hours for students•Accountable for 25-30 students weekly•Provided guidance to improve students with their academic skills