•Developed annual sales plans and provided regular forecasts on sales revenue within assigned accounts, and report regularly on key performance indicators to manage a $2.58M sales market•Identified key decision makers within customer executive team, engineering, supply management, and established relationships in favor of Eaton business growth through 30 assigned customer accounts•Conducted face to face customer management meetings as necessary to provide support, address issues, communicate updates and build strong relationships• Facilitated application program training for customers to effectively use Eaton applications to complete distributor led quotes and component order management•Created and aligned monthly and quarterly sales forecast, delivering revenue goals and ensuring on-time supply

• Managed Small (< $100K) and Large ($100K - $500K) projects during pre-order quotation by interpreting construction plans, specifications, and competitive market price to generate bill of material, as well as post-order requirements by anticipating customer needs• Collaborated with Outside Sales Engineers to develop minimum bill of material for Major projects (>$500K)• Analyzed customer led job quote data to generate monthly reports that streamlined a 10% increase in customer order entry• Managed customer requests for project level pricing, transaction specific rebates, and customer specific pricing• Coordinated warranty and non-warranty repairs and returns, which include shipping issues and service requests

Assisted in achieving profit expansion goals resulting in a 260% increase in switchboard production.•Produced drawings and all manufacturing documents to execute monthly switchboard goal of 132 per month.•Supported sales engineers and contractors with job take-offs and updates in internal Bidman and Vista applications.•Coordinated job scheduling, new job and expedite pricing, change notices, and aftermarket purchases.•Created training plan to assist in onboarding and training new engineering tech personnel.•Facilitated and supervised the installation and maintenance of new facility equipment: nameplate engraver, jib crane, HiPot testing cage, trash compactor.•Conducted Positive Interruptions (DuPont Stops) each month to support safety goals.

Working with the EHS department to build organizational capabilities and achieve operational excellence by reviewing, developing, and controlling standard work for key processes such as the MESH compliance calendar and the Rights To Operate, as well as high risk production within the Arden facility. I was tasked with performing deep dive analysis on preventative maintenance plans, TPM’s, and previous inspections of critical equipment & processes such as chemical inventory, crane inspections, machine guarding, and arc flash studies.• Assisted in 80% reduction of chemical inventory by working with product line engineering teams and supply chain, creating $50,000 in annual savings.• Provided MESH support for Fall Protection, Forklifts, Security, and Cranes & Hoists for corporate MESH audit.• Updated and facilitated site’s one-line drawings and Arc Flash Study.• Conducted machine guarding audits for 150 machines/equipment within the facility.• Enhanced organizational efficiency of EBE machine by increasing utilization through the creation of 66 new automatic bend programs.• Conducted on-boarding safety training for 150 new employees, including Lock-Out/Tag-Out verification of proficiency as well.• Implemented plant-wide 5S color code in alignment with corporate safety standards.• Implemented enhanced preventative maintenance measures to ensure quality, efficient and safe production.

Working with the Quality and Warranty department to achieve operational excellence by leveraging process orientations to drive improvement actions that impact quality and productivity. I was tasked with carrying out field campaigns, resolving customer quality management in regards to our product lines and production process, ISO certification, and problem solving to ensure continuous improvement.• Facilitated problem solving and performed root cause analysis, including the completion of 20 8D’s and projects.• Created & implemented 20 standard work and manufacturing guides for in-process inspections and assembly.• Resolved daily internal and Customer Quality Management issues for the Medium Voltage Switchgear product line, shipping department, and 2 sub-assembly departments. • Initiated and facilitated all warranty field campaigns to complete any known rework/design issues in the field.• Assisted and supervised the implementation of an 8 phase Gated Review process that enhanced the design to order process, reduced warranty costs, and reduced year-to-date defective parts per million (dppm) by 25% .• Performed a gap analysis to facilitate ISO transition from the 2008 certification to the 2015 certification.• Implemented updates to the current automated TDM software used in one sub-assembly area.• Conducted onboarding quality training & presentation for new employees.

• Tutored students in Calculus I, Linear Algebra, Simulations, Methods Quality Improvement and other Industrial & Systems courses• Provided assistance to other tutors and students as the help desk assistant• Maintained visit records and compiles monthly data to present to OMED Administration• Provided tutoring, mentoring, supervision and facilitated various social activities & workshops for the participants in the Challenge program.

Working with the Operation Excellence department focusing on Quality and Lean continual improvement, I was tasked to improve data streams to various departments and create metrics and methods to continually improve results in the Aftermarket and Engineering departments as well as overall plant results.• Created framework to decrease the rate of Rework Charge Requests (RCR)• Performed Root Cause Analysis and constructed Pareto and Run Charts (visuals) from the analysis of past rework issues.• Wrote custom guides for engineering data extraction and mining for ongoing continuous improvement.• Generated standardized metrics to measure utilization of the engineering department in various areas such as Overtime hours, Overhead hours, Rework hours and Project hours for scheduling purposes.

• Assisted in day-to-day quality assurance measures by following the DMAIC process of production. • Created standardized setup methods for press room and plating procedures. • Updated top running routers (job descriptions) in SAP to reflect true measures and pertinent information for each job. • Enhanced organizational efficiency of the press room, including DIE organization and DIE labeling. • Applied Measurement Systems Analysis (MSA), with a focus on Gage R&R analysis, to ensure that current testing methods are reliable and reproducible