Spearhead the deployment and optimization of analytics and healthcare SaaS solutions, ensuring seamless implementations.• Contract and Scope Management: Change orders, SOW updates, and RFP responses, aligning project scopes with customer needs.• Budget Oversight: Oversaw staffing and resource across multiple technical work streams, ensuring optimal utilization and alignment with customer success objectives and project milestones.• Best Practices: Analyzed and optimized workflows, implementing best practices and SOPs across teams and specialties to improve operational efficiency and customer satisfaction.• Program Development: Created tailored solutions in response to industry trends and quality and regulatory requirements, ensuring compliance with standards such as the Joint Commission and CMS.• Report Development: Formulated the development and refinement of integrated systems, dashboards, registries, and KPI metrics, facilitating data-driven decision-making and enhancing product analytics capabilities.• Customer Relationships: Built and maintained relationships with clients through C-suite, ensuring consistent communication, problem-solving, and providing strategic guidance.• Product Owner: Led the implementation and optimization of Epic ASAP, Cogito, Stork, ClinDoc, and Ambulatory applications ensuring alignment with clinical workflows and business goals.• Team Leadership: Managed multiple teams upwards of 20 IT professionals, focusing on developing expertise and collaborating to drive customer-focused results and project deliverables.• Workflow Analysis: Conducted comprehensive data and workflow analysis to ensure the successful go-live of Acute and Ambulatory systems, driving operational efficiency and seamless integration.• Clinical Documentation: Managed the collection and integration of artifacts for clinical workflows, reports, order sets and panels, specialty narrators, and charging ensuring thorough documentation and system alignment.

I coordinated cross-functional teams, professional services, and technical work lanes for customers with mission-critical needs, including 1:1 meetings and war rooms. I enhanced customer’s knowledge by updating regarding Virtustream's systems and engagement processes. I led seamless execution of regular operations by serving as point of contact for inquiries regarding status of accounts, both internally and externally, as well as for escalations with other integrated partners. I expanded account and created change orders by collaborating with solution architects. I improved product descriptions with Virtustream's CTO by spearheading project in an efficient manner.Some of my key achievements during this job include:• Accelerated customer base by achieving customer satisfaction, forging client engagement, and mitigating hurdles. • Increased process efficiency by developing solutions for areas that needed improvement via utilization of Scrum and Agile knowledge.• Enhanced billing accuracy and reduced money lost throughout the organization by conducting account audits.• Maximized business profitability by managing two accounts with a combined ARC value of $10,235,000.

I optimized statewide and region-specific productivity by creating and implementing tools to track, measure, and analyze data, along with supervising and coaching five project managers. I performed regular business operations and reported directly to Executive Director. I met needs outlined by Ekhaya, state, Medicaid wrap-around agencies, and partnering insurance groups by developing standard operating procedures and executing for staff members throughout the state.My key achievement during this job include:• Maximized employees' skills and abilities by overseeing behavioral health work of 12 employees, encompassing improvement of standards, progress notes, training and caseload management, while serving as program manager for New Orleans.

• Assist the Director in developing and implementing club strategies that are growth and fiscal oriented, including grant writing• Generate specialized marketing materials for each target group• Develop programming along with sustainability programs that serve over 200 children from the ages of 6-18 in the New Orleans area• Built close relationships with New Orleans businesses in order to establish corporate sponsorships• Create current Strategic plan as well as our current Action and Marketing plan• Craft all social media content, including pictures, fliers, click through links, and club awareness• Grew the NFL Youth Education Towns Facebook likes over 50%• Write grants on behalf of the NFL Youth Education Town in order to supplement funding• Compose press releases• Supervise and organize volunteers (including over 300 during our LSU and Alabama State University day of action)• Establish relationships with other organizations to co-program and further the clubs reach in support of marketing efforts• Create curriculum and programs for the members and hire the staff to support the project and program whilst working with other likeminded organizations in order to fund and receive community support and sharing of resources

Responsible for the growth in sales, membership, and community outreach. As well as all marketing initiatives, cross media/medium marketing and all marketing materials for each branch, direct mail, internet, and employee based marketing.