Designs and builds enhancements to the enterprise IT Portal utilizing AngularJS, JavaScript, HTML5, CSS3, and Bootstrap.Implemented best practices for security and coding standards for the ServiceNow platform at TIAA. Increased the platform's security daily compliance score from 64% to 85%.Translates business requirements and functional specifications into logical software designs and stable systems.Enabled faster deployments and improved customer experience by implementing APIs for automating Change Requests and Incident Management.

Key Contributions• Designed, developed, and tested solutions built on internally hosted ServiceNow platform. Using Javascript. HTML. CSS. MySQL.• Actively participated in daily scrum meetings and regular sprint planning, review, and retrospective meetings.• Assisted with the testing, installation, and implementation of new / improved ServiceNow applications• Participated in the design and recommendations of overall system functionality• Configured and maintained the system ensuring consistency according to established governance• Lead communications with other technical leads and customers to help them better understand the project’s technical implications,dependencies, and potential conflicts. Evaluated the impacts of change requests on own/shared technologies andeffectively persuaded and influenced others on ideas.• Provided Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.• Wrote and maintained documentation, including technical standards and processes• Served as a technical consultant at other project meetings. Presented technical statuses and issues at milestone reviews.

Worked as a web developer for a small web design and marketing company. Key Contributions• Translated designs into HTML, CSS, and Javascript.• Worked alongside designers to create websites for small business owners.

Served as a teaching assistant and supplemental instructor for the GEEN165: Program Design and Analysis course.Key Contributions• Tutored fellow students• Led Java programming labs. • Graded assignments• Held office hours for students who needed additional help• Helped students prepare for exams by leading study sessions

Worked on the development of a new enterprise search tool. My main areas of focus were SEO and web development.Key Contributions• Performed analysis on search content to help make content easier to find on enterprise search. • Worked independently with business communicators to develop a working business solution. • Researched, evaluated, and created websites using SharePoint 2013.• Used HTML, CSS, and JavaScript programming languages to customize web pages to enhance the enterprise search experience. • Created and deployed forms to SharePoint using Microsoft InfoPath. • Created and executed usability test plans. • Received training in SharePoint 2010 and SharePoint 2013.