- Deliver training programs/applications, curricula, corresponding materials, and programs for hotel employees and corporate colleagues (via instructor lead in-person and virtual facilitation through Saba Learning Management System)- Identify assigned regional/area training needs and develop plan to meet those needs - Serves as a subject matter expert in the development and evaluation of training programs and identification of future content needs with key stakeholders - Facilitate the planning, coordination, and on-site execution of workshops- Provide follow-up support and coaching to workshop attendees- Implement innovative programs to increase employee loyalty and reduce turnover- Upload learning offerings directly to the internal company learning platform to manage registrations, cancellations, and credit approvals upon successful class completion

- Built compelling learning content for a suite of products plus user interface - Managed the creation, launch of technical communication, and guides to assist users in completing tasks across various applications and platforms via the Madcap® Flare authoring tool presented to the user through an online help support website- Influenced Product and Learning development strategy for Corporate and Hotel users with a Global and Regional focus- Ensured that the business goals were met on time for learning content deliverables- Maintained quality of content and company tone of voice- Interacted and managed objectives effectively with stakeholders and Subject Matter Experts- Managed learning vendor relationships and language translation workflow process- Effectively executed logistics to support the successful delivery of learning initiatives through brand integration

- Managed radio and collegiate sponsorship assets for 680 The Fan WCNN, Atlanta’s sports leader for 21+ years- Developed marketing and advertising solutions for B2B sales and small to mid-sized business owners- Coordinated with corporate marketing teams and agencies to create, execute, and track branding initiatives including commercials, sponsorships, and on-site promotional campaigns for several clients- Generated new revenue through community events, cold calls, LinkedIn, and other sales tools to find perspective clients- Maintained an average monthly budget of $30,000 - Created and sustained long-term relationships/partnerships of revenue with current and prospective clients by achieving their in-house goals within predetermined budgetary guidelines

- Assisted in the development and delivery of consistent brand standards globally to strengthen the brand through project management- Led project to highlight the impact of millennials in the hospitality industry- Assessed implications and made recommendations to service behaviors based on the diversity of needs required by the targeted segment needs- Archived competitive information for Holiday Inn brand on internal website in an organized structure- Responsible for the recommendation to leverage IHG’s three major Corporate Responsibility Programs in a brand (consumer) relevant way for Holiday Inn® and Holiday Inn Express® - Participated in weekly sessions with Global, Regional, and Cross Functional Brand team members to discuss performance strategies, insight, development, and agency partners

- Performed entry-level human resources and administrative duties in support of the hotel brands, Human Resources programs, philosophies, and compliances- Developed a web-based collaborative platform with the intent for teams to collaborate and store documentation- Managed the registration process of the company’s Learning Management System (IHG® MyLearning) to facilitate user friendly online courses for Corporate and Hotel employees- Assisted in the Training and Development through New Hire Orientation and Brand Training- Conducted Research and Development of Employee Relations Policies and Procedures - Assisted with the recruitment process that included screening, scheduling interviews, employment verification and reference checks, writing and mailing correspondences to candidates, and maintaining internal and external job posting sites in the Talent acquisition system (Taleo)