• Become a subject matter expert in labeling workflows and labeling guidelines, practicing labeling in assigned queues• Maintain relationships with cross-functional partners, including Operations, Product, and Engineering• Perform quality audits to provide labeling metrics and insights, support policy guideline updates, and recommend optimization opportunities across support queues• Help unblock obstacles by sharing data and escalating bugs and tooling issues to inform operations and cross-functional teams with supporting documentation• Understand and help incorporate changes shared by cross-functional partners to existing workflows, product features, and planned launches.

• Managed overall lifecycle of approximately IT assets, including asset allocation, device assignment, upgrades, and tracking of thousands of active and inactive assets.• Coordinated hardware deployment and maintained project spreadsheet trackers, providing weekly project status updates and deployment details.• Monitored and managed service plans for IT assets, ensuring optimal performance and cost-effectiveness.• Reviewed and approved bulk orders of IT equipment, optimizing procurement processes, and maintainingadequate stock levels across nationwide office locations.• Regularly communicate project status updates to stakeholders, encompassing meeting summaries, strategicprogram adjustments, daily progress reports, resource performance metrics, time management insights, risk assessments, and inventory updates.• Provided end users with IT technical support and delivered corporate mass email communications, enhancing user experience and communication efficiency.• Collaborated with IT Asset Team to weekly upload IT asset’s information into the asset management database, ensuring accurate and up-to-date records.• Managed asset deployment outreach to end users and tracked daily equipment shipments to users' remote or office locations, ensuring timely delivery and accurate user assignment.• Tracked equipment returns using return shipping label status and IT receiving spreadsheet, managing inventory and billing reconciliation.• Exported and validated financial, inventory, and billing data reports, ensuring accuracy and compliance• Tracked shipment status, monitored progress, and reported delays and discrepancies, ensuring smoothlogistics and timely delivery.• Consolidated and reviewed raw data for asset management, updating database records and conducting comparative analysis to audit database accuracy.• Drafted instructional documents for end users and process workflow diagrams, facilitating user understanding and operational efficiency.

• Regularly created and communicate project status updates to stakeholders, encompassing meeting summaries, strategic program adjustments, daily progress reports, resource performance metrics, time management insights, risk assessments, and inventory updates.• Designed and analyzed surveys, collecting critical feedback and data from thousands of internal users pivotal to project success.• Processed and analyzed raw user data and survey results in Excel, utilizing functions, pivot tables, graphs, and data sheets.• Developed clear and concise PowerPoint presentations to effectively visualize survey data and operational plans for global executive-level weekly meetings.• Coordinated logistics and planning for the global Windows 7 to Windows 10 migration project, supporting over 10,000 Estee Lauder employees.• Collaborated cross-functionally with global project team leaders to ensure timely delivery of project milestones.• Participated in agile scrum meetings with field support engineers and managers to establish sprint frameworks and streamline backlog management.• Contributed to the development of operational project plans to maintain project scope and prevent scope creep.• Produced detailed and engaging email communications and announcements, distributing them to thousands of internal users and stakeholders.• Engaged directly with thousands of internal users to facilitate the organizational Microsoft OneDrive migration initiative.

• Created analytic reports using Excel based on webinar registration metrics, attendance information, and duration data• Created informative PowerPoint presentation regarding global asset disposal practices discovered within the company through inquisitive meetings with brand/region/leads globally • Assembled internal calendar and scheduled new technology training webinar session on company Zoom account for global employees• Maintained and managed new technology training SharePoint calendar from February to July 2020• Emailed and internally contacted over 1,500 users concerning mandatory Microsoft OneDrive sync on user devices and desktop • Global E-Waste and Asset Disposal discovery project; discovering global procedures and processes for electronic hardware that reaches end of life to manage liability, and minimize the risk of data exposure and possible environmental damage

• Maintained knowledge of new releases, current trends, best sellers, weekly discount promotions, customer service policies regarding payments, exchanges, and security measures• Regularly met and/or exceeded $1000 daily individual sales quota • Engaged and interacted with customers to assist with purchases and exceed customer experience • Reorganized stock room once a day for optimal staff productivity and customer satisfaction

• Provided customers with expertise in customizable printing services, signage/flyers/brochures/business cards/canvas prints creation, graphic designs, and made knowledge-based recommendations to clients• Processed, prepared, and packaged a minimum of 80 shipments per day• Preformed daily operational opening or closing store security procedures Monday – Saturday• Reorganized stock room for optimal staff productivity and quick product procurement • Monitored customer drop-offs for packing errors such as prohibited items, incorrect packaging, or invalid shipping address for and ensured security/safety compliance with customers