• Maintain employee records; process new hire, terminations, background checks, process bi-weekly payroll, monitor and implement performance reviews through ADP Workforce Now • Assist in overseeing, administering and communicating pertinent information regarding all Human Resources functions regarding: recruiting, training and development, wage/benefit administration, compliance with statutory requirements, employee relations, performance evaluations, workers compensation and safety, employment processes and general leadership guidance and support• Counsel and guide employees and managers per company handbook; escalate issues as needed for disciplinary actions and implement performance improvement plans• Develop and implement personnel policies and procedures; update employee handbook as needed; communicate information through meetings and webinars • Plan and execute active wellness program that engages our employees and boost employee morale: IOA Corporate 5k, healthy food demonstration seminars, various holiday events• Restructure the recruitment process to streamline job board postings with Orlando Jobs, LinkedIn, Indeed, Great Insurance Jobs, University job boards• Organize and manage annual open enrollment communication and election process; maintain and distribute list of new and cancelled employees under each benefit plan to insurance brokers, review invoices for accuracy• Assist senior level executives with compensation plans for their department; provide analytical data on current roles to maintain a competitive edge to retain top talent• Implemented onboarding program with structured orientation, new hire luncheon, communicate company culture and values• Manage full-cycle recruiting process for exempt & non-exempt positions, ensuring a smooth and positive candidate experience

I work closely with the SVP of Human Capital in coordinating Human Resource department with multiple programs and tasks. I provide day-to-day employee relations and administrative support to the department. This role is more focused on benefits and payroll. I now administer compensation programs; monitor performance evaluation program; wellness programs and help revise them as necessary. I am responsible for the development and maintaining of affirmative action programs, the filing of EEO-1 report annually and other records, reports, and logs to conform to EEO regulations. I maintain the Human Resource Information System records and compiles reports from database for my department along with the other departs in the company. I also maintain compliance with federal and state regulations concerning employment. I assist with the onboarding for new hires with Frontline by verifying I-9 documentation, administer the training regarding Discrimination and Harassment, and enroll employees with the medical benefits offered. I am learning a new HR system, which is ADP, and I process bi-weekly transfers of payroll data to it along with compiling payroll data such as garnishments, vacation time, insurance and 401(k) deductions.The staff here has been very friendly and they offer great benefits and perks for their employees. I hope that with time I can make an impact with the Frontline family.

I was the Human Resources Manager for the Florida Market of PCS Experts a Sprint Preferred Retailer. My main responsibilities included but are not limited to recruitment and selection, employee relations, career planning and employee development, performance management, employee orientation, ensure compliance and communicate company policies and procedures. I oversaw the HR functions for all 11 stores in the Florida Market. • Work alongside company executives and senior management, responsibly overseeing employment policies, hiring, discipline, termination, training, benefits, payroll and other HR related policies • Strengthen an open-door policy throughout the company when handling management concerns, and assists them in counseling employees, conducting evaluations, staff training, problem solving and consensus-building• Administer employment-related inquiries, such as employment verification requests, unemployment compensation, and government unemployment hearing; conducted unemployment appeals and maintained proper documentation for each case won 86% of the hearings last year • Create a company standard HR manual, interview guide and a scorecard for retail positions; establish employee recognition and award programs, job descriptions, employment marketing, company engagement functions • Maintain all personnel files with HRIS system including the I-9 records, background screening and investigation results, and other personnel records, and ensure PCS is in compliance with all laws and regulations• Work closely with Sprint Corporate leaders to ensure that all employees are in compliance with trainings, quintile rankings, customer service scores, sales quotas with new activations and upgrades and are company compliantThe reason for my separation was due to financial constraints with the company and I was laid off at the end of September 2014.

• Initiated and coordinated orientation classes for newly arriving store managers, which lead to the staffing of twenty-five managers, three full time stock associate, and one hundred and fifty assistant personnel• Provided support and training to human resources staff regarding company benefits package to include medical, dental, vision insurance as well as 401 (k) contributions guidelines, sick leave and vacation guidelines • Coordinated career development with subordinates by providing individual consultation in advanced development with Abercrombie & Fitch and additional career explorations• Source and recruit top tier talent, not only to meet the hiring goals of immediate needs, but also proactively, in order to build candidate pipeline for upcoming and future growth demands