My role encompassed a variety of responsibilities aimed at fostering positive relations between Apple and its global developer community, while ensuring the integrity and quality of the App Store.

As a Senior Risk Management Specialist, I liaise with and provide key support to Sales, Sales Support, and Order Management in addressing daily operational issues, resolving customer queries, and handling escalations related to all payment methods offered on the Apple Store. This role involves daily interaction with banks and payment partners to ensure the accurate and timely processing of payments and refunds via credit/debit card.

I supported Majella’s team by conducting market research, preparing property listings, and analyzing data to assist with property valuations. My role included coordinating with clients and helping streamline communication between agents and prospective buyers to ensure a seamless process. I also assisted with preparing marketing materials and used CRM software to manage client relationships. This experience helped me gain a strong understanding of the real estate market, refine my communication skills, and build valuable insights into client-focused service in a fast-paced environment.

As the Managing Director of Ukiyo Limited, I oversee all aspects of the business operations, ensuring smooth and efficient management of our import/export services, consultation, and the private lounge. My role involves setting strategic goals, managing relationships with global suppliers, and ensuring that our selection of fine wines and spirits meets the highest standards of quality. I lead a diverse team, guiding them to maintain exceptional customer service while fostering growth and expansion opportunities for the company. Additionally, I ensure regulatory compliance, financial oversight, and the continued success of our exclusive lounge, which serves discerning clientele in Cork, Ireland. Through a focus on innovation and excellence, I work to elevate Ukiyo Limited as a leader in the luxury beverage and import/export industry.

My role is focused on breaking language barriers to facilitate smooth and effective interactions in high-stakes scenarios.