- Assisted in organizing and facilitating strategic groups focused on improving the SME account opening process- Gathered feedback to identify pain points from interviews with clients and cross-departmental staff of corporate, retail banking, operations and IT- Employed facilitation techniques of design thinking (e.g. round-robin and brainstorming) to encourage idea generation and problem-solving among staff- Analyzed collected data and feedback to identify key issues and potential improvements to enhance the customer experience

- Provide user support services and AV equipment on-loan at Service Counter- Support the use of IT/AV equipment and health-checking on those facilities

- Identifying consignment stock accounts and reviewing relevant documents- Assisted the audit team in Journal Entry Testing- Provide support on sending bank confirmations and vouching processes- Perform casting procedures to verify the accuracy of calculations and totals in financial statements

- Master Blockchain-related skills- Using related skills for solving the real world problems - Develop a blockchain system for enhancing the voting processes