Jasmine Darby Email & Phone Number

Chicago, IL, US

United States

• Served as the primary point of contact for corporate clients, addressing needs through phone, email, and chat.
• Troubleshot and resolved client issues promptly, coordinating with other departments to ensure timely and effective solutions.
• Managed client accounts, including updating information, processing requests, and maintaining accurate records.
• Maintained a deep understanding of company products and services to provide accurate information and guidance to clients.Developed and maintained strong relationships with clients to foster loyalty and repeat business.
• Collaborated closely with sales, marketing, and product development teams to address client needs and enhance the customer experience

Dallas, Texas, United States

· Support the BSA/AML Compliance Officer in the direction of BSA/AML compliance activities for the company, including BSA, AML, OFAC and KYC according to established company policies and applicable legal and regulatory guidelines to prevent the company from being used as an intermediary for or to hide the transfer or deposit of money from criminal activity.

Carrollton, Texas, United States

· Providing exceptional customer engagement via phone calls, texts and emails· Managing over 250 active projects for Central Texas and San Antonio area, keeping these up to date and efficiently moving through the project process · Intaking contracts, scheduling appointments, scheduling receiving product dates, notifications, installation follow up calls.

Ridgeland, Mississippi, United States

· Cross-sell assigned AAA products and services to achieve annual goals.· Financial duties which included identifying counterfeit bills, balancing of the cash drawer, suspicious activity and review of red flag transactions along with shared responsibilities for branch bookkeeping records.· Servicing the needs of the member and providing added value by.

Jackson, Mississippi, United States

Processed new credit cards account applications.· Accurately resolve all customer inquiries received via email, written correspondence, phone or system queued.· Comply with all guidelines established by the current banking institution.· Assist with bank risk strategies by performing verifications and reporting real time circumstances that indicate a high.

Jackson, Mississippi, United States

· Consulted with customers to recommend and sell a variety of products and/or services to meet the customer's needs.· Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments, research and follow-up of issues for customers.· Utilized appropriate sales techniques to encourage a good customer relationship.