Jasmine Darby Email & Phone Number

Chicago, Il, Us

United States

• Served as the primary point of contact for corporate clients, addressing needs through phone, email, and chat. • Troubleshot and resolved client issues promptly, coordinating with other departments to ensure timely and effective solutions. • Managed client accounts, including updating information, processing requests, and maintaining accurate records. • Maintained a deep understanding of company products and services to provide accurate information and guidance to clients.Developed and maintained strong relationships with clients to foster loyalty and repeat business. • Collaborated closely with sales, marketing, and product development teams to address client needs and enhance the customer experience

Dallas, Texas, United States

· Support the BSA/AML Compliance Officer in the direction of BSA/AML compliance activities for the company, including BSA, AML, OFAC and KYC according to established company policies and applicable legal and regulatory guidelines to prevent the company from being used as an intermediary for or to hide the transfer or deposit of money from criminal activity and to create a paper trail for law enforcement to investigate money laundering and other illegal activities.· Perform confidential research and analysis of transactional data for SuspiciousActivity Reporting (SAR), Currency Transaction Reporting (CTR), gathering pertinent evidence by conducting internal/external research, pulling transaction records, and reviewing reports.· Investigate findings to determine recommendation for further processing, fully documenting research and reasoning for recommendation while ensuring timeliness to meet state and regulatory report filing timeframes.· Prepare and submit SARs and CTRs as required by BSA and in accordance with the federal filing system. Ensure appropriate records and files are maintained per all recordkeeping requirements (internal and regulatory). Perform follow up research on previously reported suspicious activity to determine if additional activity has occurred and report as necessary.· Process daily reports for OFAC screening; documenting the reviews and reporting any findings as necessary. Verify and document the timely updates to system software have occurred as directed by the US Treasury Department.· Conduct and review Subpoena Investigations

Carrollton, Texas, United States

· Providing exceptional customer engagement via phone calls, texts and emails· Managing over 250 active projects for Central Texas and San Antonio area, keeping these up to date and efficiently moving through the project process · Intaking contracts, scheduling appointments, scheduling receiving product dates, notifications, installation follow up calls, and financial collections.· Collaboration with multiple departments and leadership teams to continue the project flow in a timely manner.· Pro-active thinking and decisive actions to ensure the 5-star experience committed to the customers.

Ridgeland, Mississippi, United States

· Cross-sell assigned AAA products and services to achieve annual goals.· Financial duties which included identifying counterfeit bills, balancing of the cash drawer, suspicious activity and review of red flag transactions along with shared responsibilities for branch bookkeeping records.· Servicing the needs of the member and providing added value by cross selling or advising of other services that are available to the members.· Responsible for assisting with domestic travel and drive vacations for our members.

Jackson, Mississippi, United States

Processed new credit cards account applications.· Accurately resolve all customer inquiries received via email, written correspondence, phone or system queued.· Comply with all guidelines established by the current banking institution.· Assist with bank risk strategies by performing verifications and reporting real time circumstances that indicate a high potential for fraudulent activity.· Required to listen attentively, thoroughly review accounts, take ownership, resolve and accurately document all credit decisions.

Jackson, Mississippi, United States

· Consulted with customers to recommend and sell a variety of products and/or services to meet the customer's needs.· Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments, research and follow-up of issues for customers.· Utilized appropriate sales techniques to encourage a good customer relationship and enhanced the buying experience for inbound telephone orders.· Served as a fashion expert to the customer by discussing and handling product and service inquiries and order inquiries, and other miscellaneous inquires.· Handled customer complaints or customer requests related to other departments.· Required to record appropriate details of service orders requests on customer records via on-line system.