Provide technical support to customers via phone, email, and chat, troubleshooting software issues and resolving customer inquiries in a timely and professional manner.Complete end-to-end incident management and resolution for 20+ investment banking applications.Provide technical support and collaborated with internal teams to address incidents and inquiries promptly.Deliver effective solutions to clients and identifi ed opportunities for service improvements an

- Interview prospective applicants or individuals from various segments of the community and make recommendations regarding program needs to expand practices proven to raise student achievement. - Plan, schedule and organize activities to recruit applicants, community members and students for the assigned project or program to provide students access to high quality options and a variety of activities to stay in school on target to graduate. - Assist in developing and monitoring the budget of the program; monitor specific budgets as assigned for accuracy and appropriate usage of funds to improve student achievement. - Share District procedures and regulations with members of the community to ensure understanding of District processes. - Provide in-service training of new and continuing personnel involved in the assigned project or program.- Monitor enrollment and make recommendations regarding the effectiveness of the program or project to meet the needs of the students, families and sites. - Register students into classes and assist District personnel in the registration process; monitor and refine procedures for registration to provide reasonable, timely delivery of professional services to students, families and staff. - Help develop and maintain the schedule and room assignments for program or project classes. - Prepare and maintain a variety of narrative, analytical and statistical reports.- Develop and implement effective strategies to publicize and present the assigned program to provide various educational options and activities.- Lead to Customer Support teams, providing coaching, training and deeper expertise in problem and conflict resolution.- Assess community needs and interests and make recommendations for programs or project developments.- Produce descriptive statistical information used in a variety of school and district-level reports.

- Oversee the processing, recording and filing of a variety of highly complex documents related to the District's expulsion and readmission procedures in a reasonable, timely manner; answer questions pertaining to rules and regulations and other matters concerning the District’s expulsion and readmission procedures.- Compose correspondence independently or from oral instructions; prepare letters, memoranda and forms; prepare and copy materials for expulsion and readmission packets.- Update and maintain tracking systems to ensure accuracy of data; prepare service reports.- Manage and complete payroll for over 30 employees on a monthly basis.- Design and produce forms, informational packets and accurate reports.- Communicate in a reasonable, timely manner confidential or sensitive information to the appropriate personnel, agencies or families according to established guidelines and procedures.- Assist in the reporting and monitoring of departmental budgets and process.

- Responsible for ensuring quality during and after production process.- Provided leadership and supervision team members on an assigned shift.- Managed production flow to ensure all production orders are done right and on time.

- Receive, screen and direct calls and visitors to the proper person or office to ensure timely delivery of communication and services; schedule appointments; coordinate schedules and communicate with others regarding meetings and appointments.- Communicate or transmit confidential or sensitive information.- Prepare, format, type, proofread and copy records, reports or related materials.- Operate a variety of office equipment including but not limited to computers, typewriters, copiers and fax machines.

- Assist in the recruitment process for assigned job openings; assist in reviewing applications for minimum qualifications, contact candidates, schedule interviews and refer to the appropriate hiring manager.- Process and assist with various personnel functions including documenting newly hired employees, scheduling new employee orientations, preparing materials and other recruitment activities.- Receive, and route inquiries to the appropriate staff for response.