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Jasmine Fitzgerald Email & Phone Number
Patient Service Representative
at
Intermountain Health
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Patient Service Representative
Location
United States
Company size
Who is Jasmine Fitzgerald? Overview
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Quick answer
Jasmine Fitzgerald is listed as Patient Service Representative at Intermountain Health, a with 34088 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Jasmine Fitzgerald.
Jasmine Fitzgerald previously worked as Customer Experience Advisor at Warby Parker and Member Relations Specialist at Harvie. Jasmine Fitzgerald holds Associate Of Arts - Aa, Accounting from College Of Southern Nevada.
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Email format at Intermountain Health
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Intermountain Health
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Profile bio
About Jasmine Fitzgerald
"I never lose. I either win or I learn."I may not be a social revolutionary of the same status as Nelson Mandela, but I share in his spirit of fortitude and a focused vision.My career began with my very first gig working the drive-thru window of a local fast-food restaurant, where I first developed a passion for service. I also began to find the value for treating every opportunity to help with the same level of regard; service is not simply about resolving a customer's problem but about providing the best possible solutions as an expert. Along my journey, opportunities opened up for me to work less with selling products, and I began to discover how my love for organizing and eye for detail could play a part in improving the customer service experience for both customers and work-persons alike.With over five years of experience in customer service and relations, I am passionate about providing excellent support and communication to customers and clients across different platforms. I have a proven track record of meeting company service level agreements, maintaining high customer satisfaction levels, and conducting inside sales calls as needed.My key skills include: Calendaring & Scheduling, Interpersonal Communication, Data Entry, Deadline Management, Project Coordination, Confidentiality, Process Improvement, Cross-functional Collaboration, and Database Management.I am also skilled with many technical problems and applications, including but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Drive, Meet), Notion, Evernote, Trello,Ticktick, Slack, Zendesk, Zoom, Canva, Expensify, Dropbox.I am eager to apply my skills and knowledge to a new challenge in the administrative assistance field. Let's connect!
Current workplace
Jasmine Fitzgerald's current company
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Intermountain Health
8 roles · 17 years
Jasmine Fitzgerald work experience
A career timeline built from the work history available for this profile.
Customer Experience Advisor
Current- Delivers exceptional customer support, maintaining outstanding customer satisfaction rates exceeding 94%- Manages a high-volume workload, providing prompt assistance to customers via email, Live Chat/SMS, and phone, ensuringadherence to company Service Level Agreements (SLAs)- Skillfully performs administrative duties and appointment scheduling, demonstrating strong organization skills- Developed expertise in company’s proprietary internal database management systems, facilitating efficient resolution ofcustomer inquiries and issues- Collaborates with cross-functional teams to streamline processes to ensure continuous improvement of service quality
Oct 2023 - Present
Member Relations Specialist
- Provided customer and technical support via Zendesk email, Live Chat, and phones while exceeding company Service Level Agreements, contributing to over 95% customer satisfaction level- Spearheaded the creation and optimization of internal standard policies, resulting in an 11% increase in departmental productivity; Proactively identified areas for improvement and implemented streamlined processes to enhance efficiency- Assessed external knowledge base articles for effectiveness and worked with Marketing team to tweak email communication when necessary, leading to a 15% decrease of customer help requests received daily- Managed 3 client projects; Collaborated closely with development teams to troubleshoot product bugs and quality issues- Improved member and client experience by identifying client training needs and identifying member request trends
Feb 2021 - Jan 2022
Customer Operations Specialist
- Performs administrative support duties including communicating with customers utilizing various communication channelssuch as phone calls, email, in-app chat, and social media to promptly resolve inquiries and issues- Maintained exceptional personal metrics, including a 90%+ customer satisfaction rate- Identified patterns in customer feedback and sentiments to anticipate their needs and frustrations; Leveraged insights todevelop innovative tools and update policies and procedures, resulting in heightened customer satisfaction levels- Played a pivotal role in providing localized support for the company's expansion into the U.S. market- Developed specialized expertise by assisting fraud teams with account investigations and security assessments for newaccounts
Sep 2019 - Jun 2020
Product Advisor
- Taught customers how to use Microsoft products and how to utilize Microsoft services for easier use, as well as to build meaningful relationships with our clients.- Worked closely with local customers to better support our community.- Presented complete solution offerings and sales support to customers to maximize sales.- Maintained expert knowledge of Microsoft products and services.
Sep 2013 - Sep 2014
Counter Crew Member
Assisted customers by providing up-to-date knowledge of products. Solicited cash and card sales. Maintained amazing accuracy of orders in a timely manner while operating drive-thru and counter work stations.
Feb 2013 - Sep 2013
Seasonal Sales Associate
Provided customers with total fragrance solutions. Handled cash and card sales. Personally upheld cleanliness of storefront and stockroom. Processed and organized shipment.
Nov 2012 - Feb 2013
Team Member
Provided excellent customer service. Handled cash and card sales. Maintained amazing accuracy of customer orders. Efficient in both dine-in area and drive-thru.
2010 - 2012
~2 yrs
1 education record
Jasmine Fitzgerald education
FAQ
Frequently asked questions about Jasmine Fitzgerald
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What company does Jasmine Fitzgerald work for?
Jasmine Fitzgerald works for Intermountain Health.
What is Jasmine Fitzgerald's role at Intermountain Health?
Jasmine Fitzgerald is listed as Patient Service Representative at Intermountain Health.
Where is Jasmine Fitzgerald based?
Jasmine Fitzgerald is based in United States while working with Intermountain Health.
What companies has Jasmine Fitzgerald worked for?
Jasmine Fitzgerald has worked for Intermountain Health, Warby Parker, Harvie, Monzo Bank, and Microsoft.
How can I contact Jasmine Fitzgerald?
You can use AeroLeads to view verified contact signals for Jasmine Fitzgerald at Intermountain Health, including work email, phone, and LinkedIn data when available.
What schools did Jasmine Fitzgerald attend?
Jasmine Fitzgerald holds Associate Of Arts - Aa, Accounting from College Of Southern Nevada.
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