Project management responsibilities focused on the redesign and implementation of the new Recruit Firefighter Training Program and the new Firefighter Promotional Programs from Senior Firefighter to Inspector ranks.Change management responsibilities include effective assessment, planning, implementation, ongoing adaptation of planned activities to achieve desired engagement levels and ultimately successful individual adoption of project-driven disruptive changes.

Project and Change Manager for the Fire + Rescue NSW Behavioural Engagement Strategy, Action Plan and Employee Value Proposition focussed on educating and embedding desired organisational behaviours throughout fire stations and corporate offices.

Project and Change Manager of the following projects:Operational Doctrine Project focussed on creating a central governance structure to effectively monitor, manage and report on the relevance and currency of all operational doctrine and to include risk-based approaches and ratings recommended by an independent doctrine audit review by Ernst & Young.Enhance Station-based Training Resources Project (strategic priority project) aimed at delivering refreshed and contemporary written and multimedia content of the Station-based Training Program to enrich the firefighter learning experience when performing the required monthly training drills to maintain core skills.Enhance Project and Change Management Framework Project aimed at delivering a fit-for-purpose corporate Project and Change Management Framework that meets the needs of all Project Managers and Change Management Managers, including the launch of the new Project Management Community of Practice.

Providing financial and HR services to Education and Training, Operational Capability, Fleet and Property Services departments. Heavily focussed on strategy development, prioritisation of resources and resource allocation including continuous budgeting and forecasting to support executives, senior leaders and managers. Successfully upskilled executives, senior leaders and manager on financial acumen and pioneered the culture of continuous financial monitoring and forecasting to achieve key performance targets.Manager of a high performing team with strong focus on team development, fostering a positive work environment where staff are valued, motivated and empowered to succeed.

Accountable for partnering with Directorates of Regional Field Operations (over 180 fire stations and offices), People & Culture, Information Technology (IT) and Office of the Commissioner to improve their capability, understanding and adoption of the FRNSW Budgeting and Financial Reporting Framework and its associated methodology, tools and IT reporting processes.

As Employee Relations Project Officer, I worked closely with Director of People & Culture on priority projects to improve strategic and operational outcomes. As acting Assistant Industrial Relations Officer, I conducted case law research for court matters, liaised with unions and provided advice on industrial relations queries citing relevant Awards, Regulations and Acts.Key Achievements:Successful completion of the following management reports:- Predicting Future Workplace Trends in the Next 20 to 30 years (sole author) - FRNSW Future Career Development System (sole author)- Future Strategic Direction of the Community Safety Directorate (sole author)- 2012/13 People & Culture Business Continuity Plan (sole author)- FRNSW 2012 – 2016 Corporate Plan (active member of the corporate plan working group)- 2012/13 People & Culture Business Plan.Working with NSW Treasury to develop and submit sustainable employee-related savings strategies of $29m from 2011/12 to 2017/18.Significant contributor to the development and publication of the Crown Employees (Fire & Rescue NSW Tradespersons) Award 2011.

As Human Resources (HR) Advisor, I provided advice to firefighters and other staff on all HR related topics including Award interpretation, conditions of employment, salaries and allowances and recruitment and staffing matters.Key Achievements• Improved staff termination process through complete revision of the terminations workflow process resulting in quicker processing times, minimisation of work duplication and errors, and improved communication protocols with the employee concerned.• Analyst for periodic leave audits of over 400 administrative/trade staff to identify and resolve leave discrepancies between approved leave in SAP and electronic timesheets.

As HR Technical Advisor, I mainly provided other HR Advisors with advice and guidance on complex HR queries that could not be resolved immediately. I was the supervisor for all HR email queries (over 300 daily) and delegated each email to the correct staff for response and resolution. I also trained new HR staff on call handling and correspondence procedures.Key AchievementsAwarded 2 x ‘Excellence Award’ for the provision of outstanding customer service and prompt resolution of complex HR matters.Selected as a member of the ‘HR Business Improvement Team’ – my recommendation to streamline processes successfully improved the processing time of superannuation queries by approximately 300%.

FACS NSW is a government organisation that supports vulnerable people and families to participate in social and economic life to build stronger communities. The FACS arm aims to promote safety and wellbeing of children and build stronger families. As a Child Protection Caseworker, I worked closely and collaboratively with abused children offering support and specific intervention services for the children and their families in my care e.g. counselling, parenting programs, drug and alcohol rehabilitation services.I undertook active case management through the creation of tailored 'care plans' to protect abused children from further harm and to provide safe and nurturing environments for children to heal and thrive.Key AchievementsWorking in a team, I effectively removed abused children from further harm through field investigation, working with NSW Police and presenting legal evidence at NSW Children’s Court. Working closely and collaboratively with abused children through regular contact, offering support and participating in specific intervention services for abused children and their families e.g. counselling, parenting programs, drug and alcohol rehabilitation services.Coordinating and overseeing short and long-term foster care arrangements or other suitable living arrangements through regular home assessment visits.

Hope Healthcare is a specialised public health and community medical centre offering palliative care, rehabilitation, mental health care for the elderly.I provided counselling services specialising in grief and loss.I worked with the Diversional Therapist to deliver weekly programs and activities for patients including Art Therapy, Pet Therapy, Music Therapy and group counselling.

Interplay Entertainment is an American software development company producing world renowned digital games for Xbox, PlayStation, Nintendo and personal computers. As Regional Sales Manager, I was responsible for expanding product distribution channels and creating joint business ventures within the Asia market, focusing mainly on Taiwan, Korea, Hong Kong, India and South East Asia. I provided continuous market intelligence to the then, Interplay CEO and Vice President, to identify new opportunities for strategic market expansion. Through frequent travels overseas to conduct economic and market research, attendance to local and international gaming trade shows and face to face meetings with key stakeholders, I recommended tailored business plans for each country and market with the objective of developing new and innovative ways to market and sell products to increase company profits i.e. building solid business relationships and business partners, achieving lower manufacturing costs, localisation of products and product advertising, selling at more attractive price points and expanding the marketing and distribution network as much as possible.Key AchievementsResponsible for first-ever product launch in India (2002), resulting in annual sales revenue growth of 900% compared to target.Consistently increased quarterly sales revenue by up to 300% compared to target in market regions of South East Asia, Taiwan, Hong Kong and Korea whilst reducing product manufacturing costs by 20% by selecting more competitively-priced manufacturers.Increased repeat sales orders by 30 – 60% per year compared to target due to proactive client relationship management improving customer loyalty.

Peregrine systems was previously a software company selling asset management, change management and IT help desk management software solutions - acquired by Hewlett-Packard in 2005. When I was the Account Manager at Peregrine Systems, I was mainly involved in creating and executing targeted marketing, advertising and sales campaigns. I was the Events Manager for trade shows and conferences with responsibility for the reporting and monitoring of the annual marketing budget.Key AchievementsWinner of ‘Most Creative Trade Show Booth’ at the Annual IT Helpdesk Expo, Royal Pines Resort, QLD.Creator of potential customer database with dedicated customer profiles to increase opportunities for new business development.

MyFord Finance is a provider of private and business vehicle finance for Ford Motor Company of Australia Limited.After graduating from a Bachelor of Business degree at University of Technology, Sydney (UTS), I was employed in a graduate position and placed on quarterly rotation with departments of Customer Service, Collections, Auditing, Credit Analysis and Financial Accounting.