Jasmine George Email & Phone Number

United States

Data Analysis for Underwriting Support: Conducted in-depth analysis of exposure, loss, and coverage data to assist underwriters in the development of accurate and competitive pricing models.• Pre-Renewal Communications Management: Led pre-renewal processes, including drafting and issuing conditional and non-renewal notices, ensuring timely and clear communication with clients.• Post-Sale Account Management: Managed post-sale account workflows by coordinating and overseeing billing processes, policy issuance, and comprehensive documentation, ensuring seamless account maintenance.• Cross-Functional Collaboration: Worked closely with internal service providers to optimize and streamline account management processes, enhancing operational efficiency and client satisfaction.

High-Volume Call Management: Delivered exceptional customer service by efficiently managing and responding to a high volume of customer inquiries, ensuring minimal wait times and prompt resolution.• Claims Analysis: Conducted thorough analysis of individual claims by extracting and interpreting relevant data, providing customers with accurate and timely information.• Customer Satisfaction: Maintained high levels of customer satisfaction through proactive strategies focused on identifying and addressing customer needs, effectively resolving concerns, and fostering positive interactions.• Continuous Learning: Actively participated in team meetings and ongoing training sessions to stay informed on product updates, policy changes, and best practices, ensuring up-to-date service delivery.• Technical Proficiency: Leveraged technical applications such as Excel, Navigator, Core Logic, and Outlook to optimize service delivery and support efficient handling of customer requests.

United States

• Developed and Executed Social Media Marketing Strategies: Utilized various social media platforms, including Facebook, TikTok, Instagram, and LinkedIn, to market financial products, significantly increasing brand visibility and engagement.• Conversion Optimization: Effectively converted social media followers into paying customers through targeted content, personalized communication, and strategic sales funnels.• Client Retention: Maintained a consistent client base by fostering strong relationships, delivering value, and ensuring client satisfaction, contributing to sustained revenue growth.

United States

• Medical Case Management: Efficiently managed and reviewed a high volume of medical cases, conducting thorough research and analysis to create detailed and accurate case summaries.• Collaborative Case Evaluation: Worked closely with nursing teams to provide comprehensive and precise case summaries, facilitating informed decision-making and ensuring compliance with company policies and regulatory standards.• Technical Proficiency: Utilized advanced technical applications such as Facets CPW, MACESS, CareOne, and ICUE to streamline case management processes, ensuring timely and effective resolution of appeals.• Policy Compliance: Ensured all case reviews and decisions were in strict alignment with company policies, maintaining a high standard of accuracy and regulatory adherence throughout the appeals process.

United States

• Healthcare Provider Support: Provided comprehensive support to healthcare providers, addressing benefit and eligibility inquiries, billing questions, and treatment authorizations with accuracy and efficiency.• First-Call Resolution: Ensured prompt and effective issue resolution on the first call by expertly navigating through multiple computer systems and delivering accurate information.• Relationship Management: Maintained a positive and compassionate demeanor, fostering strong relationships with providers and enhancing their overall experience.• Trend Analysis and Reporting: Contributed to organizational improvements by meticulously documenting provider issues and trends, aiding in data-driven decision-making.• Pilot Program Management: Led the pilot program for the provider's website, ensuring a smooth rollout and successful implementation.• Technical Troubleshooting: Assisted providers with technical issues on the provider's website, offering troubleshooting support and guidance to ensure seamless user experiences.