Jasmine Y Han Email & Phone Number

Greater Chicago Area

• Leadership & Decision Making• Strategic planning• Risk Management • Staff Training & Development• Customer Relationship & negotiations• Contract negotiations• Project Management• Set policies and procedure and look over the implementation• Set Goals and monitor KPIs• Develop and implement Internal systems • Develop and manage the system for customers including EDI

Elk Grove Village, Illinois

Role Overview: Responsible to develop and maintain the relationship with customers to ensure continuity of service with each account for all terminals by understanding the business and bring out the outcome that customers want from the service company provide. Also responsible for risk management for each account by analyzing profit and cost with the risk associated with each account. Developing a strategic plan for OPS and CCS to Collaborate for the best outcome together and implement plans. Enhance company financial performance by managing the cost-effectively and reputation to be respectable from the industry. Accomplishment:Centralizing Work order process team for all terminalsCentralizing VIC accounts service team for VIC customers from multi terminals to ensure the dedicated service people and communication Centralizing terminal services for terminals to ensure service quality is stable from all locations and managing expectation from each customer with a better understandingVIC Accounts retention over 90% average Rate and service agreement negotiation over 90% in successSet up KPI for the company and for each department to measure the performance effectivelyEducate and leading leaders to understand the goal and perform to reach itBuilt and maintain strong relationships internally and externally with working partners to collaborateResponsibilities:Preserve, enhance and protect Company - People, Asset and reputation of the companyIntegrate departments goal, plan and actionsLead and direct Department managers to understand and achieve company Mission, Goal and expectationTraining and leading skill development for all level of employeesManage customers relationship for retention New terminal development Analyze financial report, Performance report, and Industry report to read and understand the market and proactively plan for the next step.Pricing Structure development - Set up pricing structure to ensure to be competitive and profitable

• Provide a work environment that engenders positive energy, creativity and teamwork among employees. • To ensure that this goal is achieved, conduct meetings to reach compromises with employees listening to each department's issues and concerns, and setting a professional example by showing leadership qualities.- Daily Operation meets the daily goal to reach to the yearly goal at the end of the year.• set rules and procedures for employees to follow. This includes setting policies in the workplace to ensure effective implementation and adherence among each and every employee in the organization.• hiring employees inside an organization, as well as supervising and evaluating employees and their job performance.• Handling issues include risk management, shipment delays, clients' dissatisfaction, and employee problems. • Manage and increase the effectiveness and efficiency of each position and function in department or terminal through improvements to each function as well as coordination and communication between support and business functions. • Check balance of employees, workloads and drivers and regrouping as needed for the highest effectiveness and efficiency• Minimized the cost and eliminate unnecessary operational cost• Performance evaluation for staff and subordinates• Regular meetings with upper management to make the goal for the team

• Supervises the activities of subordinates including accomplish daily task per position to be effective and efficiency. • Manage day to day cross functional work team• Supervise employees work time and reviewing and evaluating works.• Check Daily reports that run by staff and analyze for preventable issues or current status for improving• Tracks and monitors service failure and daily performance of each position• Oversee Per-diem and M&R update status• Develops reports on area operations such as DDR, open status, and Daily summary to HQ • Conducts briefing for any information from HQ to be shared and trained • Develops policies and procedures used in areas under supervision locally• Evaluates and resolves problems presented by staff, drivers or customers; obtains management approval when appropriate • Assist upper management with special project• Trains new personnel and/or provides training materials • Distribute workloads fairly and oversee daily accomplishment• Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc. • Motivate staffs and develop positive work atmosphere • Support Controller with special projects and workflow process improvements

Telecommunications Management

Japanese Studies

Education record

Bachelor Of Arts (Ba),, Marketing, Arabic Language