Jasmine Howard Email and Phone Number

● Assists in managing the overall performance as well as monitors performance drivers for the Money Market Fund product.● Implements performance improvement strategies including the development of competitive and market analyses, product development road maps, market plans, and Money Market Fund product line extensions.● Collaborates with cross-functional teams, including technology, operations, legal, implementations, sales and other product managers to deliver cross product solutions for Citi clients.● Creates, updates, and maintains a variety of reports that showcases client balances and revenue broken down by specific segments which are sent out accordingly to respective teams across functions and lines of business.

● Supervised the creation and tracking of a partner project budget, which exceeded $19 million, for reporting purposes.● Gathered and coordinated information that was utilized both internally and externally to ensure smooth onboarding of projects, including support of the Partner Command Center for the partner conversions in Freeport, ME and Nashville, TN.● Facilitated the approval of key Project Change Requests for multiple partner conversions and post conversion projects for audit purposes.

● Responsible for developing and supporting financial reporting that revealed the correlation between Call Center metrics and the financial plan.● Developed and executed a Regulatory Training escalation process that has moved the NA Credit and Risk Support Organization from constant past due rates to a 95.9% completion rate- to date, no concerns have been expressed by the Internal Audit Review Team.● Led the implementation of the Partner Ambassador Program (store visits and Field Teams) across Credit Operations sites and LOBs.

• Communicated with customers effectively to record pertinent details including, but not limited to, transactions, inquiries, complaints, comments while prioritizing data entry to ensure customers' needs are met.• Utilized critical thinking skills to effectively solve customer's complaints and issues within a timely manner.• Maintained positive and effective working relationships with customers, sales personnel, and internal departments to ensure success

• Interviewed clients to gain information on their financial status, such as account objectives, in order to accurately advise on financial protection in case of death, loss of income, disability.• Informed clients about financial products and services.• Collaborated with financial analysts and counselors to develop integrated solutions and provide trust and advisory services such as insurance planning, and retirement planning.• Met all regulatory and compliance requirements and obtained Health and Life Insurance licenses for Georgia and North Carolina.

• Assisted small business owner with budget preparation by allocating money to various accounts• Entrusted to create receipts for the company and pay bills in an accurate and timely manner• Advised and supported business owner with various business decisions

• Maintained high standards of customer service during high- volume, fast-paced operations• Trained and developed associates in company policies and procedures• Monitored and evaluated store inventory and shipments• Handled currency and credit transactions quickly and accurately• Mastered point-of-service (POS) computer system for automated order taking

Maintained high standards of customer service during high- volume, fast-paced operationsAnswered for all phases of booth operations from sales to cashier to visual displaysTrained and developed associates in company policies and procedures