Jasmine Chu Email & Phone Number

Calgary, Alberta, Canada

Use critical thinking skills to diagnose and repair customer concerns. • Perform thorough and detailed electrical and mechanical diagnosis procedures in a timely matter• Repair and replace parts while paying close attention to detail and maintaining a clean and organized work area

Ascertained customer concerns by listening to the description of symptoms and clarifying the description to use in the repair orders. • Communicated with customers regarding their concerns anddiscussed potential solutions for repairs• Contributed to repeat and referral business by using strongcustomer service and problem-solving skills

Qualify buyers by developing rapport with prospects and understanding their requirements, interests and budget and matching said requirements to the appropriate vehicle.• Provide excellent customer service by educating clients about their credit • Close sales by overcoming objections• Explain and offer warranties and services

Liaise with management team to oversee employees and ensure tasks and goals are met within a timely manner. • Monitor employee performance and conduct retraining to correct problems and ensure optimal efficiency • Create agendas and communication materials for team meetings • Complete oil changes and other maintenance services on client vehicles while providing quality customer service by educating the client on how they can better care for their vehicle.

Diploma, Automotive Service Technology

High School Diploma, Honour Roll