Jasmine Jennings Email & Phone Number

Investigate, evaluate, and process disputes/chargebacks.Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.Deliver great customer experience via inbound calls with clients and cardholders.Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.

Responsible for assisting Digital Banking management in all duties within the Digital Banking department including enrolling and maintaining customers in Voice Banking, Internet Banking, ATM/debit cards, online account opening, and ATM/mobile deposit review, and in providing assistance/guidance to branch employeesPerforms initial problem analysis when system problems occur•Assists branch employees with Digital Banking related issues

U.S. BankAssist customers with questions and concerns related to their accounts.Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracyProperly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and servicesUnderstand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Organize and execute regularly scheduled gamingpromotions.Coordinate marketing support services to includeadvertising, public relations, and internal departments.Make new rules for promotions, and special events.

Pine Bluff, Arkansas, United States

Performed opening and closing responsibilities. Implemented customer experience improvements to turn around falling customer base Reduced shrink. Responsible for supervision, training, and mentoring of sales associates. Oversaw and calculated inventory counts on monthly basis.

Little Rock, Arkansas Area

Developed organic content/copy for multiple social media accounts.Helped with the rebranding of a company.Managed content, and updated social media, including Facebook with a focus on increasing awareness and engagement.

Little Rock, Arkansas Area

Formulated talking points for visionary to speak about during interviews.Created press/news releases for broadcasting purposes.Corresponded with local producers to schedule dates/times for CEO of LRFW to speak.Ran Social media accounts for LRFW, such as: Facebook, Twitter, Instagram, and Tumblr.

Bachelor Of Arts - Ba, Broadcast Journalism

Activities and Societies: NABJ

Spanish Language

General Studies