● Implementing new business processes to streamline task, promote efficiency and reduce errors while driving business growth. ● Communicating with teams and upper level management to implement and evaluate process improvement efforts.●Accurately code, tabulate, and assemble fiscal and statistical data, utilizing bookkeeping procedures to support decision‐making processes.● Spearhead budget monitoring and billing procedures, ensuring accurate financial management.● Formulate and implement comprehensive office policies and procedures, optimizing operational efficiency.● Lead a diverse team of office staff, including part‐time receptionists and student workers, fostering a collaborative and productive work environment.● Manage credentialing processes with third‐party payers, cultivating strong relationships with service providers to maintain accreditation standards.● Oversee the organization and management of patient care paperwork, medical compliance, and reporting obligations.● Ensure the accuracy and integrity of electronic medical records (EMR), billing systems, scheduling software, and payroll records.● Code, file, and monitor reimbursement from third‐party payers, providing transparent communication with patients regarding claims status and payments.● Efficiently plan and manage patient and staff schedules, optimizing clinic workflow and resource allocation.● Facilitate fee collection processes and maintain collection records, ensuring financial accountability.● Manage inventory and procurement of medical and office supplies, optimizing resource allocation and minimizing downtime.● Interviews, hires, trains and coordinates staff members to ensure a competent, compliant and quality front office clinic workforce●Follow acceptable data review and correction procedures, maintain department personnel purchasing, travel and account records.

Assisting with the development of action plans for managing and executing special projects to help further evaluate software utilization of clinical staff.Cultivating and enhancing new and existing client relationships through active communication with clients and making sure key information and documentation remain currentCollecting and analyzing salesforce data to generate weekly metrics reports for internal and external process improvement . Managing all of the day to day operations processes of the support departmentProviding technical support to external clients for system-related queries and issues via email ,telephone , and helpdesk remotelyCreating , updating and re-branding company internal and external knowledge base training materials such as user training videos, articles, and new release updates.Assumed role of Support Internship Coordinator , overseeing and completing intern interviews and the onboarding and orientation process for collegiate interns In 2020 - 2021.Drive a seamless customer experience that creates positive sentiment for our brandDevelop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customersCollaborate with our customer-success and product teams to drive constant improvementMaintain accurate records of customer interactions and steps taken to resolve issuesEvaluate our customer support processes, devise improvements, measure results, and iterateUtilizing company laptops , automated system and software programs to enter ,extract, revise, or sort information from files, records, and databases for accuracy and completeness.

Interim Director | Octapharma Plasma Inc. | •Overseeing all daily operational functions in the areas of budget , finance , production , staff, and HR. • Complies with federal , state , and local regulations related to employees , safety , and quality. •Acts as a liaison with all corporate functions to ensure center compliance and performance.•Creates an organizational environment that stimulates the morale and productivity of the work force and it’s leadership.

Assistant Manager | Octapharma Plasma Inc. | 06/19 – Present•Assisting the Center Director in the daily operational functions and assumes their managerial responsibilities in their absence•Provides leadership for employee relations through effective communication, coaching, training and development•Hires, trains and coordinates staff members to ensure a competent, compliant and quality team members•Ensures that professional customer service skills, courtesy and respect are utilized by staff•Schedules and facilitates employee cross-training•Motivating and evaluates center personnel based on established guidelines•Evaluating staffing needs , staffing model based on patient flow and arrival patterns•Creating requisitions ,conducting interviews ,processing new hire paperwork and On-boarding new employees•Submitting status changes (Promotion , increase, separation events , leave of absence)•Employee coaching and discipline (Positive feedback and corrective actions)

Assist clients in successfully utilizing Suture software and services, ensuring effective product utilization, client satisfaction and retention.Provide technical support to external clients for software-related Inqueries and issues via email and telephoneWorks remotely updating, processing, storing and maintaining data for clinical databases Ensures that health information maintains its quality, accuracy, accessibility, and security in electronic systems.Assist management in special projects geared toward client experience and employee growth; utilize various forms of media to support software training processes

Occupational Medicine Coordinator for 21 AFC clinics located on the southeast Duties include :•Creating and maintaining occupational medicine and workers’ compensation protocols for customers based on input from sales staff•Ensuring accuracy of new account setups and updates by reviewing setup with customers•Maintaining log of protocol changes For geographically disperse customers and employees, •Arranging for physicals, drug screens, and breath alcohol tests (BAT) through use of network of providers•Identifing and recording providers across the country•Manage DOT and non-DOT drug screens for assigned clinics including charge entry, billing, auditing, and mail•Conducting activities preliminary to MRO review, such as calling patients and obtaining copies of prescriptions•Preparing and auditing monthly invoices for accounts

Children's of Alabama: Birmingham, Al 06/13- PresentPatient Registration RepresentativeAccurately enters charges and ICD9 Codes from Encounter Forms Schedule Inpatient admissions, One Day Surgery, Ambulatory Care Visits, Referred Testing and follow up appointmentsPerforms self-pay collection process as well as physician co-payAssemble Pre-arrival packetsPatient Registration Insurance Verification Purchase order requestEnter labs for blood work Triage incoming callsPatient Access & Registration Task ForceChildren’s of Alabama: Birmingham, AL 6/11- PresentGenerating and adopting new ideas and approaches to: Teamwork and communication Process improvement Building trust within Patient Access

•Create new patient charts at check-in•Scheduling•Answer phones, file, copy, and fax paper work and other documents•Count study medications and weigh in patients•Deliver specimens to the UAB Outreach lab