Define, execute and support Oracle NetSuite ERP and Salesforce Implementation including collaborating with stakeholders to gain buy-in for process changes and drive successful implementation across the organization based on recent business acquisition requirements. - Managing Salesforce and NetSuite Implementation partner relationships. - Designing, planning, and conducting a Conference Room Pilot with cross-functional teams for Oracle NetSuite implementation. - Defining requirements for internal automation of existing external estimation project, and designing and configuring new workflows within Salesforce.- Documenting existing business process flows and performing hands on configuration of Salesforce and Oracle NetSuite per solution design to create the optimal workflow.- Developing training collateral, and conducting training to all company staff to ensure smooth adoption and utilization of new Salesforce and Oracle NetSuite configuration to build capacity and competency within the organization.

- Co-built and executed an information technology strategy and roadmap to support AIA’s growth ambitions and champion company vision. - Served as Project Manager for the Oracle NetSuite ERP Implementation Project as well as an extended Ecommerce offering project. - Managed $1.2M annual technology operating budget plus capital expenditure budget that included an ERP implementation. Oversaw all 3rd Party Partner relationships related to the NetSuite and Ecommerce implementations. - Developed and monitored work plans and staffing.- Documented existing business process flows and performed hands on configuration of Oracle NetSuite per solution design to create the optimal workflow. - Designed, planned, and conducted two Conference Room Pilots and two iterations of User Acceptance Testing with cross-functional teams. - Developed training collateral, and conducted training for all company staff.

Responsible for working with Clients to deliver a custom eCommerce Saas Platform, and overseeing all Order-to-Cash Operations provided in accordance with their license model and managing the related teams. Platform is sold under different licensing models with multiple optional features. I coordinated with Clients to guide them to the correct version and oversaw all phases of development through delivery. We also sold the full Order-to-Cash operations where the Clients outsourced all billing, payment, collections and general accounting services to us. We also sold employee training as a separate offering. - Partnered with internal Client Success Team to identify suitable offering based on client request. Managed Client system requests and coordinated with Development staff for level of effort and timeline estimates. Oversaw system enhancement implementation and testing. Planned and executed UAT with Clients.- Authored Statements of Work and negotiated different financial arrangements with Clients(flat fee, cost share, percentage of orders through the platform, internally funded). Shepherded SOWs through internal approval and client signoff.- Co-created a new order management platform for Clients that streamlined third-party data management and performance monitoring; partnered with internal staff and 3rd parties to define new processes and streamline the technology in an effort to migrate data into an updated platform for continued use.- Oversaw the order to cash process for 279 Clients. I had a team of 29 individuals performing all tasks related to billing, payments, collections, operations, and customer care. I directly managed the top 15 client accounts and all their order-to-cash operations. - Administered department budget and resource allocation.- Collaborated with Clients to define and develop target user interface for Oracle NetSuite.- Developed training collateral, and delivered training and support to all company staff and Clients.

OfficeZilla was acquired by AIA Corporation in December 2017. I served in a dual role of supporting multiple systems and personnel for each entity following the acquisition.Responsible for working with Clients to develop and deliver a custom eCommerce SaaS platform used as their core tool for Order-to-Cash operations. Platform is sold under different licensing models with multiple optional features. I coordinated with Clients to guide them to the correct version and oversaw all phases of development through delivery. We also sold the full Order-to-Cash operations where the Clients outsourced all billing, payment, collections and general accounting services to us. I managed the team that provided the outsourced services. We also sold employee training as a separate offering. - Managed Client system requests and coordinated with Development staff for level of effort and timeline estimates.- Authored Statements of Work and negotiated different financial arrangements with Clients(flat fee, cost share, percentage of orders through the platform, internally funded). Shepherded SOWs through internal approval and client signoff.- Managed project budgets up to $1.5M, tracked project schedules and expenditures, reported product development status to leaders.- Partnered with Clients to optimize their business processes through multiple initiatives including:Optimizing the user experience in the order entry process.- Replicating external CRM reporting and KPI dashboards within our platform to reduce license fees paid to another vendor. - Implementing multiple client-specific and generic enhancements.- Developed plan and project managed offshore development team through delivery. - Oversaw system enhancement implementation and testing.- Planned and executed UAT with Clients.- Developed training collateral, and delivered training and support to all company staff and Clients.

• Supported Finance/Accounting functions by posting ACH payments, processing customer credits, and running monthly audit reports• Managed company eCommerce site including identifying and documenting requirements for functionality requests and working with an outsourced developer for delivery• Provided Operational Support including the testing of any site “glitches”• Client/Supplier Relations – first point of contact for existing vendors while establishing new vendors as needed• Conducted New Franchisee Onboarding and Training• Acted as Escalation Point for all dealer and customer issues

• Answered phone calls and emails from dealers and existing customer accounts• Worked with upper management when required to improve customer satisfaction• Directed customer or client inquires to appropriate departments to provide resolution• Managed customer shipments and deliveries• Advised clients on sourcing and procurement of products