Established in 1996, Clifford Wallace Agency is renowned for providing consistent, reliable and experienced hospitality staff to a wide range of clients across the corporate, protocol, venue, event and charter yacht markets.Our mission is to add value to our client’s operations by always providing exceptional hospitality staff and personalised customer service. We do this by supporting our staff with training and always respecting diversity, fairness and valuing integrity. We embrace the continuous improvement of technology to enhance our client & employee experience.Working in Client Services, I am responsible for communicating with internal and external stakeholders to maintain relationships amongst the Clifford Wallace network.My daily tasks include but are not limited to:- Rostering and scheduling suitable staff members to work various roles and events- Providing quotes to new and current clients- Administrative duties to maintain workflow and increase efficiency

- Demonstrated versatility by effectively working across multiple areas, including the bistro, bar, and gaming sections, ensuring seamless operations and exceptional customer experiences- Engaged with customers to drive membership growth by effectively communicating the benefits of membership, processing member applications, and fostering positive relationships- Assisted in the training and development of new staff members, providing guidance and support to ensure a knowledgeable and capable team- Prioritised cleanliness and maintained high-quality service in the gaming room, ensuring a pleasant and enjoyable environment for customers- Exhibited expertise in troubleshooting and resolving machine defaults and issues promptly, ensuring minimal disruption to customers' gaming experiences

As the Restaurant and Events Manager at High St Social, I successfully revived Penrith's nightlife scene post-COVID by delivering exceptional event management and overseeing restaurant operations. I seamlessly organised diverse events, leaving no detail untouched and ensuring unforgettable experiences for guests. Additionally, I maintained strong stakeholder relationships, further boosting the reputation and success of the establishment. Unfortunately, my tenure concluded when the bistro ownership changed, leading to the unavailability of the Restaurant and Events Manager position.Managed end to end operations of functions and events, including bookings, assisting with event set up, and hostingStreamlined business processes and services by creating formal staff policies and employee onboarding handbooksBoosted social media presence through exceptional customer service and reviews General management duties - opening/closing the venue, generating reports, assisting with orders/stocktake, liaising with business partners and contractorsCore responsibilities included looking after service for 40 seater bistro, driving sales through cross-selling/upselling, interviewing, onboarding and training new staff members, and roster management

Working at Indeed was a significant milestone in my career, providing a valuable opportunity to enhance my communication skills within a professional office environment. Although my role did not directly generate revenue, I played a crucial part in enhancing growth and promoting the free advertising segment of Indeed. Unfortunately, due to the impact of COVID-19, my position was eventually made redundant.- Consistently surpassed KPI’s by exceeding expectations in various metrics, such as conducting over 60 outbound calls per day, generating 50+ conversions on a weekly basis, and consistently achieving 120% of quarterly goals- Successfully generated new users for Indeed by cultivating strong relationships with potential customers and effectively educating them about the features and benefits of the website.- Proactively engaged in prospecting and qualifying leads, effectively managing a comprehensive database to streamline outreach efforts- Demonstrated exceptional customer service skills by promptly addressing client inquiries, resolving concerns, and ensuring high levels of satisfaction

Commenced as a waitress while pursuing a Diploma of Business Management with a specialisation in Event Management. Upon completion of my diploma after one year, I was promoted to the role of Restaurant Manager. - Efficiently managed payroll and roster, ensuring appropriate staffing levels to meet operational demands- Oversaw ordering and stock management processes to maintain optimal inventory levels and minimise wastage- Demonstrated expertise in organising and coordinating large functions, bookings, and events, ensuring seamless execution and customer satisfaction- Implemented upselling and cross-selling techniques, including running staff competitions to incentivise upselling efforts.- Successfully managed a 300-seater restaurant, leading a team of over 30 front-of-house staff members- Excelled in customer service by effectively handling customer complaints and ensuring timely resolutions

Working at American Express as a Collections Specialist was a crucial milestone in my career, providing invaluable experience in finance, negotiation, customer service, and compliance. However, driven by a desire to continue higher education, I pursued part-time work locally while studying for a Diploma of Business Management.- Efficiently handled inbound and outbound calls using an automated dialer system- Consistently exceeded KPI’s by successfully completing 50+ calls per daySkillfully negotiated with card members to find mutually beneficial solutions for their overdue accounts- Demonstrated a strong sense of responsibility by processing payments over the phone and updating account information- Maintained strict adherence to compliance policies to ensure regulatory standards were met- Strived for excellence by aiming to collect 100% of overdue debt during the initial point of contact- Recognised for outstanding performance with the VOCM award, Performer of the Year 2013, and Stack Ranking awards