Jasmine Phillips Email & Phone Number

Atlanta, Ga, Us

- Troubleshoot and resolve advanced user issues related to Exchange Online, including user and shared mailboxes, distribution lists, Microsoft 365 groups, calendar permissions, and mail flow.- Microsoft Azure/Entra administration to include group and user management, RBAC, licensing and application permissions in a hybrid environment.- Upgrade Exchange server components (Entra Connect/Health Agent) to keep up with technology advancements and maintain high availability.- Collaborate with the IT Security team to configure, investigate and remediate security alerts in Microsoft Defender.- Develop and update standard operating procedures (SOPs), user guides, and knowledge base articles that explain email configurations, processes, and detailed instructions.

- Resolved application and/or software related issues in a timely manner using ServiceDesk software.- Perform Active Directory Services administration and management to include group, file level permissions, routine maintenance, and configuration.- Streamlined processes in collaboration with department team members.- Developed user-assistance documentation and product training for call center use.

- Facilitated the transition to new student information system Infinite Campus, supporting 90,000 end users.- Delivered high level support to end users in the form of problem analysis and resolution; resolved over 1500 tickets by use of ServiceDesk.- Collaborated with the leadership team in reviewing the current functionality of the system from an effectiveness and efficiency perspective in an agile environment.- Developed documentation of process workflows and FAQs to support end user experience

As a System Support Specialist III, I provided phone, chat, and remote software support in a high-volume environment. The level of support ranged from troubleshooting client network issues in connection with the software itself, identifying Windows 7/10 system errors, registry edits, and software troubleshooting to ensure that clients were successful in their business. Through the daily utilization of the Salesforce CRM; documenting, tracking and communicating with team members and clients was also handled effectively.- Provided level III phone and remote application support to end-users handling 30+ tickets daily.- Troubleshoot installation, product, and network issues for ATX, TaxWise and Payroll Compliance software.- Daily utilization of Salesforce CRM for documenting and tracking of customer interactions and escalating incidents.

Grandville, Mi, Us

Student Help desk Specialist through Trivalent Group, Inc. for Grand Haven Area Public SchoolsAccomplishment:Successfully supported up to 900+ 5th and 6th grade district issued Dell Google Chromebooks. Project: Google Apps Password Restriction Objective: Create resolution to disable the ability for students to change passwords of district issued accounts.- Assisted district students and staff by performing tier 1 technical support.- Maintained daily performance of mobile devices, i.e Google Chromebooks, Apple iPad's.- Provided Google Chromebook hardware support, including troubleshooting and component replacement.- Efficiently documented all device issues and generated reports detailing common problems and error trends.- Managed user accounts and licensing in network and system related applications; MS Active Directory, SCCM, Google Admin.

Bloomington, Illinois, Us

- Properly received and directed an average of 240 inbound calls in phone queues to improve call flow.- Daily usage of job aids and tools; Microsoft Outlook, Enterprise Claim System- Provided accurate and appropriate information in response to customer inquiries.- Consistently met/exceeded all metric ratings as required.

Bloomington, Illinois, Us

- Assisted claims department in updating and documenting claim files; ensuring accuracy, completeness, and timeliness.- Handled and processed confidential claim documents and patient information; effective organization and maintaining of files.- Composed and distributed claim correspondence, while documenting all activity to support the outcome of the claim file.

Plano, Tx, Us

- Consulted with customers on product and service offerings, while making recommendations based on customer needs.- Aided in the daily operation of company systems, using provided programs; Adobe Acrobat Pro, Adobe Photoshop, and Microsoft Office Suite.- Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as Ship Site Manager Software, hand tools, and postage meter.- Assisted customers with the use of express services; copying, printing, faxing, and computer usage.

New York, Ny, Us

In my past role with Ann Taylor, Inc., I assisted clients with consultative selling and wardrobe styling. While also sharing product knowledge, and making personal recommendations. I effectively used interpersonal communication to build a loyal clientele, contributing to repeat business and overall store goals. Additionally I assisted with the replenishment of floor stock and processing of new shipments to ensure product availability for customers. Daily and error free operation of a POS system to process cash, check and credit card transactions was also apart of my daily job responsibilities.

- Assisted with the maintenance of client websites- Assisted in the monitoring and reporting on website traffic and performance.- Verified that information in the computer system was up-to-date and accurate.- Verifying data and correcting data where necessary- Conducting research and retrieving requested data

Seattle, Washington, Us

- Supervised a team of ten associates- Monitored daily sales and team goals, to ensure the highest level of productivity.- Maintained friendly and professional customer interactions.- Shared product knowledge with customers while making personal recommendations.- Verified that all merchandising standards were maintained on a daily basis.* Graduate of Future Nordstrom Leaders Program- Five week management training course

Plano, Texas, Us

- Maintained friendly and professional customer interactions.- Balanced the needs of multiple customers simultaneously in afast-paced retail environment.- Building of new company relationships through the advertising and processing of credit applications.- Recommended and helped customers select merchandise based ontheir needs.- Operated a POS system to process catalog orders, cash, check and credit cardtransactions.

Bachelor Of Applied Science (B.A.Sc.), Computer Science

Business Administration / Fashion Merchandising

Hs Diploma, General Studies