Jasmine Pineda Email & Phone Number

Fairfax, Virginia

• Handle client complaints; provide appropriate SaaS solutions and alternatives to resolve complex issues within the time limits.• Develop, align and execute sales strategies in support and coordination with Sales Team. Upsell additional products the system offers. Effectively use Salesforce as a customer relationship management tool. Track and manage client portfolio pipeline in Salesforce.• An unwavering commitment to customer service with the ability to build productive relationships, trust with client accounts through open and interactive communication and win client loyalty.• Conduct extensive training sessions on various modules for high volume clients and cultivate new business from dormant accounts.• Communicate and collaborate with other internal teams, including Technical Services and Development to troubleshoot software issues and enhancement requests. Worked with Quality Assurance to test new software upgrades and implementations.

• Met and exceeded monthly quotas. Sold P.O.’s generating $55K monthly in revenue. Cultivated and built new relationships with departments in Sysco. Responsible for cold calling to set up accounts and growing sales. Identified areas of opportunities in existing accounts to upsell new products. • Forecasted monthly and quarterly sales by supplier to stay on budget. Maintained and expanded sales pipeline with existing accounts through a high level of customer service making decisions for the customer and company. Coordinated sales effort with Field Sales, Line Managers and suppliers. Worked closely with Product Teams to create and maintain marketing materials for sales presentations.• Managed all operations and logistics processes, acted as liaison between customer and overseas manufacturer providing updated information, monitored ocean/rail shipments for on time departure and accurate arrival time and key contact in vendor relations. • Conducted country analysis and provided information on country import/export procedures, customs regulations and duties, customs broker contacts, freight forwarders and developed and implemented a cost effective transportation plan reducing shipping costs.

• Trained all staff members and interns, lead translator for documents from Spanish into English (vice versa), lead interpreter for Spanish-speaking clients and established framework for accepting and communicating with Spanish-speaking clients.• Managed office procedures including all invoicing and AP/AR, controlled all corporate clients and registration with the State Corporation Commission, drafted and prepared pleadings and discovery, assisted with trial preparation and filing at the courthouse.• Delivered professional customer service, redesigned the filing system, created and implemented a mission statement to define the firm’s values. Managed marketing materials such as print for sponsored events, office pamphlets and coordinated website content.

Bachelor Of Arts (B.A.), Government And International Politics

Global Trade, Investment, Globalization