Jasmine Quezada Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington

Redmond, Wa

 Responsible for analyzing an average of 600 technical/service reports per week for reportability and compliance to 21 CFR 820.198 requirements. Instrumental in preventing an average of 40 late medical device reports per month. Drove collaborative communication between cross functional teams to improve the quality of complaint data provided by 25%.  Coached technical support, service depot and field service team members on reporting expectations.  Assisted with data collection for trending, highlighting effectiveness of the team’s monthly mitigation of late medical device reports. Coordinated product returns and RMA creation

Redmond, Wa

 Responsible for promoting and maintaining customer satisfaction by providing technical service and support to customers throughout North America and Latin America.  Delivered efficient effective service and support to cross functional teams for a $1B+ business. Dispatched service repair requests to field service technicians throughout North America and Latin America. Managed administrative duties, service reports, contracts, market analysis and specialized reports.  Managed the entire Latin America region, acting as a technical consultant for developing and nurturing customer relations between the business and our Latin America partners. Educated customers and cross functional teams on technical guidance for entire product portfolio.

Seattle, Wa

 Responsible for processing a daily average of 75 incoming and outgoing recovery type calls on accounts listed and serviced by the law office.  Managed the creation of payment agreements; maintaining accurate, up to date files; and being a subject matter expert to assists callers with questions/concerns or referrals to in-house counsel.  Collected contact, asset, location and debtor information through the utilization of skip tracing tools and research of public records.  Reviewed and monitored an average of 50 delinquent accounts daily. Made recommendations to management of accounts needing additional attention.

Seattle Wa

 Responsible for creating the best possible reading experience through ensuring the highest level of digital content quality across all genres, titles, and devices.  Rigorously proofread Kindle books to ensure compliance with established standards.  Assisted in establishing processes and guidelines to drive consistency and adherence to required quality standards for Kindle books.  Maintained meticulous reporting and tracking of grammatical errors, as well as additional quality requirements. Presented findings to internal and external stakeholders on a weekly basis. Worked cross-functionally to communicate errors, perceived errors or product improvements in various types of Kindle books.(Contracted Position)

Bellevue, Wa

 Analyzed hourly incoming data for potential fraud, ~80 cases per hour. Effectively analyzed, compiled, organized and interpreted data from multiple investigation resources.  Consistently exceeded department benchmarks, goals, and objectives on a monthly basis.  Delivered well-founded conclusions and diligently pursued investigation closures in accordance to established department and legal practices.  Performed multi-layered link analysis of all fraudulent accounts and trends. Managed information of a proprietary and confidential nature, belonging to both customers and the corporation, adhering to both company and general legal guidelines.  Managed additional specialized reports and projects assigned by management.

Albuquerque, New Mexico Area

 Created and managed 4 separate physician’s calendars, as well as calendar entries for other sales representatives.  Responsible for scheduling and booking travel for entire company, ~175 staff members.  Established a customizable learning program for each employee by working collaboratively with physicians on staff. Created informational product marketing brochures in both English and Spanish for practitioners. Facilitated and led all product seminars to potential clients throughout the country, ~9-12 seminars on a yearly basis.

Albuquerque, New Mexico Area

 Built brand loyalty and satisfaction through exceptional customer service. Provided effective and timely resolution of a range of customer inquiries.  Managed ongoing training program to stay abreast of product, service and policy changes.  Troubleshot all technical inquiries regarding network coverage, device information and data services. Stayed current with email notification regarding network issues, ~75 inquiries daily. Utilized all online resources/tools (i.e. ALR, HLR’s and MVP’s via Crosstalk/SMR) to troubleshoot and diagnose customer issues for resolution.

Bachelor Of Science - Bs

Psychology, 3.8

Activities and Societies: Chi-Omega Sorority