Jasmine L. Email & Phone Number

Texas, United States

Texas, United States

Noida, Uttar Pradesh, In

Ashburn, Virginia, Us

• To Provide End-user support via ticket management, Issue resolution, System Administration, monitoring and performance tuning in a Citrix VDI environment.• To Troubleshoot, research and resolve computer hardware and software problems in VDI Environment and escalate unresolved issues to other areas or with product vendors.• To improve the stability and performance of the system by managing the thresholds in the System alerts and to perform Health checks on servers on a regular basis.• Provisioning and De-provisioning the user accounts on the xenapp Servers as Severity 4 task management and troubleshooting Login/profile issues if any in accordance with standards and project/operational requirements. • Monitoring the xenapp and xendesktop servers via EG and Aternity to ensure continual operation by analyzing log files, managing user accounts and groups and technical documentation. • Ensure the up time and response time SLAs for services are met and or exceeded.• Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective action prior to an incident or problem and responding to incidents/problems/service requests. • Collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance.• Proficient in interacting with clients troubleshooting and resolution to routine/semi-complex problems in citrix vdi environment and Recommend resolution to complex matters of significance and coordinates the implementation of the approved course of action. • Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.

Hartford, Connecticut, Us

Create distributable software packages for both external and home grown software. Responsibilities:• Repackaging of Wise Installation Scripts to support an upgrade from Windows XP to Windows 7 (32-bit and 64-bit) using the Wise Packaging Studio 8.0.• Prepared Test data in PDF, HTML, TXT, DOCx format as required.• Testing scripts on Windows 7 to determine if they install correctly and make all necessary changes for those scripts that do not work with Windows XP, Windows 7 32 and 64 bit.• Developed and executed tests that ensure applications meet business requirements and system goals fulfill end user requirements and identify existing and potential issues.• Communicate with testers, application developers or business representatives for issues/questions related to the application install.• Performed acceptance, functional and regression testing.• Virtualize applications using Symantec Workspace Virtualization v6.2.• Provide test reports to the QA Team.• Certifying and packaging applications for the Windows XP and Windows 7 (32-bit and 64-bit) operating systems.

Masters In Commerce (Mcom), Quantitative Analysis And Computer Science

Bcom, Finance