Launch of Sindalah Island, a brand new ultra-luxury vacation and yachting destination in the Red Sea, produced by Robb Report & LDJ Productions for NEOM | Onboarded, trained, and managed team 6 employees on inbox management and organization, providing training, guidance, and support to ensure exceptional customer service delivery and data tracking | High volume inbox management, data management, and fielding guest inquiries | Extreme attention to detail | Multi-tasking and organizational efficiency | Ultra high profile clientele, managed highly sensitive information | Event registration management and coordination | Guest experience liaison with cross-functional teams | Consistent adaptability, flexible approach, and optimistic attitude in a rapidly changing work environment | International product sourcing and procurement | CVENT event registration platform knowledge

Promoted‬‭ to‬‭ Assistant‬‭ Director‬‭ of‬‭ Operations‬‭ after‬‭ six months |‬‭ Streamlined‬‭ scheduling‬‭ and inventory‬ using‬‭ innovative‬‭ technologies‬‭ |‬‭ Analyzed‬‭ labor‬‭ and‬‭ food‬‭ costs,‬‭ assisted‬‭ in‬‭ cost‬‭ reduction‬‭ initiatives‬ while‬‭ maintaining‬‭ brand‬‭ quality‬‭ |‬‭ Cultivated‬‭ a‬‭ culture‬‭ of‬‭ learning‬‭ and‬‭ operational‬‭ excellence‬‭ across‬ departments | Consistently focused on enhancing the overall guest experience.‬

Pre-opening Event Project Manager for Ōwa Restaurant Club & Craft Cocktail Bar located on Abbot Kinney | Engineering the events program, curated all pre-opening critical paths, conducted training for division leads and coordinators in regard to event facilitation, guest service and execution standards | Operations and sales lead for all venue buyouts, private dining experiences and public events including pre-opening and grand opening premiers, corporate outings, New Years Eve 2023 | Collaborates with leaders and line associates to develop and implement impactful event service strategies and operational efficiencies that ensure fulfillment of profitability and guest engagement | Facilitates on-going communication with all associates to maintain awareness of business objectives with respect to lead measures and actionables within each job role | Manages financial expectations and feasibility of event operations implementations for restaurant ownership.

Lead coordinator for N/S Koval Zones. Contracted by Stratoscope, who spearheaded Security Operations for the inaugural Las Vegas F1 Grand Prix | Organized 100-250 associates inclusive of IPS / S.A.F.E. security guards and event coordinators in the facilitation of daily operations for the organization | Ensured timely distribution & briefings of post orders to security teams at all locations | Strategized internally and collaborated with various departments to implement and maintain policies and procedures, including but not limited to: weapons detection, identifying security risks, and continual audits to mitigate risk | Coordinated with local law enforcement as required to support or conduct investigations and prosecutions | Educated and trained all levels of field management | Strong analytical and problem solving aptitude with the ability to identify security risks and recommend effective mitigation strategies.

Luxury Hospitality Project Management: Managed every aspect of the guest travel experience for high-profile clients | Extensive studying, memorization, and execution of client preferences through the curation of thoughtful and personalized experiences | Partnered with top restaurants, chefs, and catering companies across various international locations to source the highest quality product | Built and nurtured strong B2B relationships, which in turn became mutually beneficial for all partners and fellow associates at Trans-Exec. Heavy travel demands, travel coordination

Played a key role in the opening team and was promoted to Floor Manager following successful training and the soft opening phase.Gained experience leading a team to execute successful and lucrative dinner services.Consistently exceeded nightly and monthly sales goals through exceptional service and salesmanship.Managed a high-volume upscale casual dinner service (450-500 covers), extensive knowledge of wine, beer, and craft cocktails.Maintained composure and provided exceptional service under pressure, contributing to a positive guest experience.

Managed 6 offices: 5 restaurants (Bacari) + 1 executive team (Kronfli Bros) | Conducted quality control inspections and implemented respective initiatives at all restaurant locations as it pertains to best administrative practices and staff service standards | Managed restaurant financials including food cost, labor ratios, and other controllable spending | High volume AP/AR, reservations, phone & email communications. Conducted company-wide payroll ensuring best practices and local compliance | Managed calendars for 16 executive team members | Organized, scheduled, and spearheaded all-hands meetings | Human Resources intermediary, liaison for applicant screenings, interviews, onboarding, off-boarding and progressive discipline. Strategized, planned, budgeted, & executed annual internal company-wide holiday events.