Jasmine L. Email & Phone Number

I am a Customer Experience Supervisor at WorkCare, a leading provider of corporate health services. I have a Bachelor of Business Administration degree with a focus on Computer/Information Technology Administration and Management from American InterContinental University. I also hold multiple certifications in cybersecurity and negotiation from Coursera.In my role, I oversee and coordinate various activities related to client services, such as evaluating and verifying past medical records, updating and maintaining databases, and resolving client problems. I partner closely and collaboratively with a team of customer success managers to guarantee maximum client satisfaction. Additionally, I supervise and direct the operations of an assigned staff of client service representatives, providing them with leadership, coaching, and feedback. I am passionate about delivering exceptional customer experience and driving process and performance improvement. I have successfully improved account margins by 75%, increased user retention rate by 25%, and completed a large contract with a new client.

Listed skills include Leadership, Customer Experience, Salesforce.Com, U.S. Health Insurance Portability And Accountability Act, and 25 others.

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  American Intercontinental University

  Computer/Information Technology Administration And Management